Hello everyone! Here at Pioneer Heritage Shoppe we value creativity and quality. We have been in business since 2000 and custom make many of our products while also offering premium quality craft supplies.

We are also adding a Vintage Collectibles category to our Etsy store where you can find rare one of a kind collectibles including vintage knitting and crochet patterns, books and PDF patterns so you can get your vintage fibre arts patterns instantly!

All preserved and dried florals are no longer listed on our Etsy store, but are exclusively sold on our secure website. Please visit our secure website to purchase these premium quality products directly at lower prices.

We value our customers, we stand behind our products and want you to be satisfied with them. Our philosophy is to offer a high quality product, personalized service and treat our customers in a fair and reasonable manner; we hope you will be fair and reasonable with us as well. We do ask that you, as consumers, read our product descriptions and ask questions prior to making your purchase if you are unclear about something. We are more than happy to answer questions and to assist with making the best choices for your needs.

We do not offer returns unless specifically indicated on the individual product page. Most all merchandise is either custom made or being closed out. We thank you for your understanding. Please feel free to contact us with questions prior to placing your order. While we do not accept returns, exchanges or cancellations, please contact us within 3 days of receipt of your purchase if there is an issue. We will do our best to work with you to resolve any issues. For shipping damages, please contact the shipping carrier for claims.

***Photography: Please note that all photos posted by customers in reviews are their own and are in no way connected to our shop. If they post photos that are in a way that was not intended or inappropriate photos we are not liable for these photos. Etsy no longer allows venders to edit review photos, so this is out of our control.

Disclaimer
When purchasing products from our company you agree to indemnify us from liability for any mishandling, use or damages because you failed to follow care and use instructions and or failed to read descriptions.

Communications: If you have any questions or need to communicate with us, please use Etsy messages for ALL communications with our store. We cannot respond to messages sent to our private email or phone for any Etsy purchases. This protects us both and keeps a clean record of all communications. Thank you for your understanding!

You may also visit our main website at this link https://www.pioneerheritageshoppe.com