PiperBluePawtique

Since all of our items are made per each order, we are final sale only and are unable to accept exchanges. We highly recommend measuring your pet’s neck prior to ordering to avoid picking the wrong size. The only reason we ever get inquiries asking about exchanges, is from those who didn’t measure their pets and just guessed a size! So just take that extra minute to measure your pet and purchase with confidence!

When things aren't too hectic over here, I need about 5-7 days to create your order by hand and have it dropped off at the post office. During busier time periods, I generally need 1-2 weeks to create your order.

The timeframes above do not include shipping time. Our current processing time can be found at the very beginning of our "shop announcement" section, located at the top of our shop's homepage. Also, be sure to reference the estimated delivery date range given under the shipping tab of each item.

We ship tracked with USPS first class; and sometimes USPS priority for very large orders. US shipping generally takes 2-6 business days without any delays.

Delays are very rare; but they do sometimes occur from weather, high volume busy seasons, and other factors. We are not responsible for regular shipping delays that may occur. However, if your order has been stuck in transit for 14 days or longer; this is no longer considered to be a regular delay, so please reach out to me so that I can assist you!

Unfortunately, usually we are unable to give a size recommendation based on your pet's weight or breed. We know the general size of many breeds, however each pet is unique and the size can greatly vary within each breed. Your pet's weight cannot determine their neck measurement size.

Having a neck measurement in inches is essential to ensure a proper fit! We never recommend guessing a size as all sales are final and we are unable to offer exchanges.

If you do not have a soft measuring tape to measure your pet's neck size, here are two other options to take their measurement!

1) measure the length of your pet's current collar against a flat ruler. Only include 1 side of the buckle into the measurement, and make sure that the collar is already adjusted to their current neck size.

2) take any type of string material you have at home(even an unplugged phone charger if all else fails). Gently wrap it around the base of your pet's neck and include a couple finger's space inside to ensure a comfortable fit. Keep track of this spot on the string and then hold it up to a flat ruler.

I am very honored that you're interested in buying other products from Piper Blue! However, we unfortunately do not currently offer buckle engraving or any other products that are not currently listed in our shop!