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Studio LELU

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Studio LELU

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Shop policies

Last updated on December 28, 2015
Welcome to my shop! I'd like your experience here to be smooth sailing so if you have any questions about your purchase, payments, shipping, or anything to do with my shop/work, please convo me! Please let me know that you have received your package by either leaving feedback here at the shop, or in a convo. Thank you!

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
Returns and exchanges
If you never receive your package, please contact me and if the parcel has not been confirmed as delivered, it will be reshipped. Requests for refunds or returns must be received within 3 days of package arrival and will be considered on a case by case basis. Items must be in original condition. Shipping charges will not be refunded. The buyer is responsible for all shipping charges.
Payment
I accept Paypal. Please make payment or payment arrangements within 24 hours of purchase. If payment or payment arrangements are not completed in said 24 hours, I will send you a convo reminder. If there is no response and/or payment is still not received in the next 24 hours, the purchase will be cancelled.
Shipping
Very important: Please make sure that the address you list in Etsy matches the address listed in your Paypal account. If you need to have a parcel sent to an address different from those listed in Paypal and Etsy please leave a message to seller during checkout, or send me a convo.

Please note: Buyers should be aware that customs fees are something they are responsible to pay when purchasing goods outside their own country.


I will ship to you within 3 days of your payment clearing (may be longer if it's a custom order or commission) and it will take up to 7-14 days after that for you to receive your package depending upon your location. All packages are shipped via Canada Post with tracking and standard insurance. Be rest assured that your purchase will be shipped to you with the utmost of care in quality protective packaging. Shipping costs include postage and shipping materials.