Privacy Policy (GDPR Compliant)
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from my shop, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third-party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
1. Information I Collect
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, payment information, and the details of the product you’re ordering. You may also choose to provide me with additional personal information (for a custom request, for example) if you contact me directly.
2. Why I Need Your Information & How I Use It
I rely on several legal bases to collect, use, and share your information, including:
As needed to provide my services, such as when I use your information to fulfill your order, settle disputes, or provide customer support.
When you have provided your affirmative consent, which you may revoke at any time (for example, by signing up for my mailing list).
If necessary to comply with a legal obligation or court order or in connection with a legal claim (such as retaining information about your purchases if required by tax law).
As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests. These include 1) providing and improving my services and 2) compliance with Etsy’s Seller Policy and Terms of Use.
3. Information Sharing & Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy: I share information with Etsy as necessary to provide you with my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Business transfers: If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws: I may collect, use, retain, and share your information if I believe it is reasonably necessary to: (a) respond to legal process or government requests; (b) enforce my agreements, terms, and policies; (c) prevent, investigate, and address fraud, security, or technical issues; or (d) protect the rights, property, and safety of my customers or others.
4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in this Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, resolve disputes, and enforce my agreements.
5. Your Rights
If you reside in certain territories, including the EU, you have several rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in limited cases:
Access: You may have the right to access and receive a copy of the personal information I hold about you by contacting me.
Change, restrict, delete: You may also have rights to change, restrict my use of, or delete your personal information. Except in circumstances where I am required to store data for legal reasons, I will generally delete your personal information upon request.
Object: You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages after providing your express consent. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using it or if it is needed for legal reasons.
Complain: If you reside in the EU and wish to raise a concern about my use of your information (without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
6. How to Contact Me
For purposes of EU data protection law, I, Arunika Florence, am the data controller of your personal information. If you have any questions or concerns, you may contact me at: florence.hpa@gmail.com.
