Plain Jane Back to Basics
PlainJaneB2B's Shop Policies
Hello and welcome to Plain Jane Back to Basics Store Policy Page. Please be aware that not every scenerio can be thought of or falls under a specific policy. If you have any questions or concerns, please don't hesitate to convo me and I'll see what I can offer you as a solution.
I accept Paypal and Direct Checkout through ETSY. Either way you can use Credit, Debit or even an E-Check with Paypal. With E-Check, I do wait until payment has cleared before I mail out your purchase.
I ship via USPS and many pieces leave my house in 24 hours or less, in most cases (orders placed on weekends/holidays and custom/personalized pieces may take a little longer). Shipping costs are approximated and include the actual cost of shipping plus a small amount to cover the cost of shipping supplies and materials. If you would like to place a large order I'll be happy to work with you to adjust the shipping price, but you must convo me first to arrange this.
TEXAS RESIDENTS - Please note that Texas requires Sales Tax (8.25%) to be collected if Buyer is located in Texas at the time of the sale or delivery. Tax is applied to the shipping and handling fees as per Texas Law.
All of my items, except Edibles, can be shipped internationally. Note that I do not pay any duties, customs fees, or any other associated fees. These are the responsibility of the buyer if their country charges these types of fees. Please be aware of customs information, including any fees that may be incurred on your end before purchasing. This information can be found at your local post office or on the web. Every country varies. Thank you for your understanding.
Refunds and Exchanges
I take great pride in my work and I hope that you love the things I make for you. However, if you are unhappy with your purchase, for any reason, simply notify me by email, send the piece back in good/unused condition within 14 days, and I will refund your purchase price & original shipping fee. Note, however, that I will not refund the price of return shipping. Please make sure you have given me the correct spelling of any names for embroidery as personalized items are not eligible for returns. If the mistake is mine, I will replace the item with the correct spelling.
Additional Policies and FAQs
I am available to make Custom Orders. I offer Embroidery Services! Please don't hesitate to ask, I can accomodate most requests. My Craft Room is a dedicated room in my home. My home is Smoke free, but it is Pet Friendly. If you have allergies, please convo me for details.
Last Updated November 19, 2013