If you receive your item and it is not as described, please contact us as soon as possible and we will provide you with a RAN (Return Authorization Number) for your return.

There will be a $5 processing fee on any custom order.
Returns are accepted within 7 days of receiving your item. Items not returned within 7 days will be considered a final sale and non refundable.

Refunds are credited for the full purchase amount after subtracting the original shipping fee after receiving the returned item and only if the item is in the same condition as when it was sent to the buyer.

Return shipping is to be paid by the buyer and to be sent by Priority Mail with tracking number.

Our preferred method of payment is Paypal.

Our shipping time depends on many variables including the date of your party and how long it takes to create your custom piece.

I take great care in packaging the pinatas before sending them out in the USPS loop, but unfortunately, I cannot control them once they leave me. Unless discussed otherwise, I ship via USPS Priority mail (in most circumstances, except larger pinatas), which is 2-3 days, but it is NOT guaranteed. Dependent on when the order is placed, I ship within a 5-8 day window of your event to ensure they arrive on time. I cannot be responsible for shipping delays by the USPS, weather/disaster conditions, charges for redelivery or delays due to incorrect shipping information. Insurance purchased on shipping does not include time delays on non-guaranteed delivery; it covers lost and damaged packages.

DAMAGE:

Should your package arrive destroyed, please make sure you save all packaging, items in the order and take pictures too. I will provide the necessary information, and you will be responsible for filing the claim with the post office. USPS insurance covers boxes that have been "destroyed.

Pullstring v. Traditional: Any of our pinatas can be made traditional or pullstring. There is no extra charge. When ordering just specify which you would like. If you don't specify, it will be made traditional automatically.

What is the difference between traditional and pull string?
Traditional pinatas are made to hit with a pinata stick. The pull strings are made with a strings hanging from the bottom. The kids take turns pulling on a string until the one string that opens the trap door to release the candy is found.

Do the pinatas come with a stick?
No our pinatas do not come with a stick. Although we will be adding an option to purchase a stick soon. Until then, you can purchase a stick at a local party store. If you forget, or just don't want to buy one, please remember not to go grab a stick from the woods that has any pointy branches that stick out.

Do the pinatas come with candy?
No, you will need to purchase candy and/or other goodies to fill your pinata.

How much candy will my pinata hold?
The pinata's hold various amounts of candy depending on which pinata is ordered. All of our pinatas listed hold enough candy to supply each kid at an average birthday party with enough loot for their loot bags.

How do I fill my pinata?
Each pinata will have an opening either at the top, back or side where you can stuff the goodies inside. If you ordered a Pullstring - you may just push up the trap door to fill and then pull down when done.

Creation time:
Each pinata takes approximately 3-4 hours to make. Our pinatas are all handcrafted and are not computer generated. For this reason, we would like at least 1 week before shipping. However, we understand people tend to order last minute and if we can fit you in, we will. If you aren't ordering 2 weeks ahead of your party, please message us to be sure we can fit you in. When order, please let us know your party date. We work as orders come in, but also prioritize by party dates.

What materials do you use?
It of course depends on the pinata ordered. Our round/oval shaped pinatas are made from paper mache. Our other pinatas are made from cardboard.

Will my pinata look exactly like the one in the picture?
We do our best to duplicate the looks of our photos shown. However, since each piece is hand made, there may be some variations.

I want a pinata but I don't see one like it shown.
Simply ask. Most of our pinatas to date have been by request. We love trying new things.