PlumroseLane's Shop Policies
Welcome to my shop ~ Plumrose Lane is self owned and I create all of the graphics and treasures. I strive to keep things fresh, offer new creations on an on-going basis, and most importantly work towards a constant excellence in customer service.
Be sure to read through the Feedback section of my shop for previous customer's feedback .
I hope you enjoy your visit and come back often.
Payment types are clearly noted during checkout. At this time I accept payments through Etsy and Paypal. Payment options are shown on all ~ here is a description of acceptable uses...
All payments are processed through PayPal and are due immediately.
If you choose to pay with an e-check through Paypal your order will be processed once payment has cleared.
PA residence will be charged 6% sales tax, which is calculated by PayPal.
Direct checkout through Etsy is accepted as well as Etsy Gift Certificates. All payments are processed immediately during checkout.
If you are using one of my shop Gift Certificates then simply follow the instructions included with your gift certificate to use this option.
I do not accept money orders or personal checks.
✻Please check individual listings for specific shipping info and pricing.✻
Digital Collage & Bookmark Sheets
Most digital collage sheets are provided through Etsy as an instant download. We cannot take responsibility for any issues related to Etsy and their download process. Nor are we responsible for any issues with your personal printer. If you do have any issues with the download you may contact either Etsy or your printer's manufacturer for further information and instructions.
Digital Labels are usually provided personally and will be shipped my me within 2 business days upon receipt of payment. "Shipping" constitutes a download link being send through Etsy conversations. Customer is responsible for using the link within a timely manner to download their purchase. As with all digital images, we cannot be held responsible for any computer or printer issues you may encounter on your end.
Digital images and/or download links are shipped via personal email within 48 hours of project completion. All graphic images are sent once final customer approval has been received. Please be sure your email accepts image attachments and you are available for communication when placing your order. All custom graphic images are subject to my current workload schedule, posted in my shop announcement. Rush orders are available for an additional charge and must be cleared with me before placing a custom order .
Trinkets and Treasures
Items are shipped via USPS First Class Mail within 2 businesses days after receipt of payment. Please check individual listings for detailed shipping information.
I constantly strive for excellent customer service so it is important to contact me if you experience any delay in delivery of your purchased item. Thank you so much for your understanding.
Refunds and Exchanges
There are no refunds offered for graphic images purchase, whether custom order, coordinating, or prefab. All sales are final. If you feel you have purchased an item in error you must notify me prior to shipment of your final image. It is the buyer's responsibility to read all information prior to checking out. Buyer assumes full responsibility for digital purchases from this shop.
Please note: PayPal does not issue refunds for digital sales.
No refunds ~ all sales are final at time of payment. It is the buyer's responsibility to read all information prior to checking out. Buyer assumes full responsibility for digital download purchases from this shop.
Please note: PayPal does not issue refunds for digital sales.
:::Trinkets and Treasures:::
Returns are accepted within 30 days of purchase provided item is returned in original condition with original invoice included in shipment. No returns are accepted for broken or misused merchandise. Buyer assumes full responsibility for merchandise once item is shipped including lost or stolen shipments. .
All accepted returns will be exchanged for store credit ~ sorry no refunds.
Additional Policies and FAQs
Work & Delivery Schedule:
If you have any questions about my schedule, current work load, or delivery info ~ please feel free to contact me.
Sorry, no Rush orders at this time.
●▬▬▬▬▬▬▬▬▬●Revisions & Alterations●▬▬▬▬▬▬▬▬▬●
Prefab images are entitled to 2 revisions for the entire purchase. Revisions include a change of font style. Custom projects are entitled to 2 revisions per image. Additional revisions are available for an extra charge upon request.
Custom Order projects are handled on a case-by-case basis and are priced according to the amount of work involved. Please contact me with any questions before placing a custom order request.
It is my desire that we both enjoy the process of your purchase. Therefore it is imperative that all customers communicate in a timely and friendly manner. Due to my heavy work schedule I cannot take responsibility for a lack of communication. I welcome inquiries on all purchases so please contact me immediately with any questions or concerns, especially related to time frame. It is my desire for customers to "love" their purchases and this is represented in my 5 star rating.
I communicate through Etsy Convos and personal email. Telephone calls may be scheduled in advance and for an additional costs. I do not communicate through text messaging. All communications will arrive in a complete and professional manner with a "Subject", greeting, and closing ~ I encourage all customer to communicate in the same manner as this helps ensure a friendly and professional business transaction.
Please be sure to add my email address to your Trusted Recipients list within your email program so that messages do not end up in a Spam folder or deleted by your email.
If you have ANY questions, either regarding an item you are interested in purchasing or a purchase you have already made, PLEASE feel free to contact me ~ I'm always happy to hear from you.
Due to Etsy's "no service listings" policy I am unable to list service items for sale in my shop. For this reason all service business will be billed separately through PayPal. Service payments are due immediately and prior to all services rendered.
Personal telephone tutoring is available for learning a variety of interfaces including Blogger, Wordpress, Facebook, etc. Sessions are handled on a case-by-case-basis and appointments are scheduled at least 1 week in advance. A list of up to 10 questions may be used for this time. List must be sent via email at least 3 days prior to scheduled appointment to allow for proper preparation. If no list is provided then most commonly used features and functions are covered and discussed.
Telephone Tutoring is billed through Paypal email invoicing and payment is due prior to scheduling your appointment. Refunds are not permitted for this service however store credit may be issued in replacement.
:::Blog Setup and Installation:::
This service is offered for Blogger and WordPress blogs and is handled on a case-by-case-basis. Services usually include the following:
Blogger: template setup and custom theme installation
WordPress: custom theme installation
All blog setups are only offered for my own designs ~ I do not offer setup of other designer's work or customer's own creations.
Blog fixes, such as resolving existing issues on your blog, are billed separately and handled on a case-by-case basis. If you are experiencing issues with your blog please contact me to discuss this BEFORE ordering any items or services from my shop. Buying accepts full responsibility for timely notification of issues and for neglect of communication prior to purchase.
By purchasing services through Plumrose Lane you understand and agree not to hold us or our designers liable for any damages or loss of information or content, due to previously installed gadgets, add-ons, or third party widgets, as well as any malicious content you may have on your computer, website, or blog. Buyer is responsible for all content on his website, computer, and blog.
By purchasing images and creations from Plumrose Lane you agree to abide by the following Copyright info found at this link: http://www.prl-images.com/terms_of_use.html and included but not limited to the following:
All images copyrighted © by Plumrose Lane. Images may be used for personal or small business purposes only and may not be mass produced or resold in any format. All creations and images sold are considered "complete works of art" and may not be modified or altered from their original format.
Proper credit for all images and codes must be clearly visible at all times on customer's blogs, websites, and postings. You may not claim any graphics or creations by Plumrose Lane as your own or redistribute them in any way, shape, or form. No images or text from Plumrose Lane may be used in any form that is hateful or otherwise offensive.
All purchased images are created for a specific use at the time of purchase. If you wish you use an image you've purchased from Plumrose Lane for another use, you must obtain written authorization prior to using the image.
Plumrose Lane and all of it's designers are not responsible for any loss or damages resulting from the use of any products purchased from or services provided by Plumrose Lane or it's designers.
All material gained from Plumrose Lane shops, blogs, websites, and social networking sites, including but not limited to images and text, are protected with exclusive copyright to it's owner under U.S. copyright law, international conventions, and other copyright laws.
PlumroseLane [!at] gmail.com
I am a freelance artist who loves creating the phatastical through tangible and intangible wares. I possess a combined education of art college, apprenticing, and self taught skills in graphic design, jewelry design, and art. Before creating Plumrose Lane my experience was in an eclectic mix of creative and admin work which included web design and decorative interior painting.
When I'm not creating you can find me teaching through local art stores and weekend workshops as well as selling through local art venues.
You can view a copy of my online portfolio found at www.PlumroseLane.com
Last Updated October 1, 2014