PobiShop

The information we collect is used ONLY FOR THE PURPOSE OF PURCHASE and delivery information. All data we collect will be used for internal purposes only. We will not share or sell your information with third parties.

We are doing our best to try to explain our products and procedures as clearly as we can. We are unlikely to have done this perfectly though, so feel free to contact us with any questions, comments or suggestions you might have.

We reserve the right to change pricing at any time for any reason. The full amount is charged when you place your order even if your product is not shipping for a long while, due to the hand-made production time. We will absolutely never sell or share your personal details with 3rd parties.

We ship large items via UPS Today and smaller items via My Hermes. Typically Ups Today standard delivery takes 1-3 business days.

My Hermes takes 3-7 business days.

We ship worldwide however the postage price will be different for shipping outside UK. Please contact us to re-confirm the price.

We are constantly in contact. We will keep you updated with the progress of the making of the item

You should have received an order confirmation email immediately.

When your order ships you will receive a confirmation email with tracking number.

Our products are warranted to be free of defects in material and workmanship when they arrive to you. Unfortunately in rare circumstances they get damaged on the way to you.

To make a claim, if your shipment arrived damaged or defective please contact us for the quickest resolution. Please provide us with the photographs of the damage and the details of your purchase.

We offer a thank you bonus.

If your item breaks for any reason, we can help you with replacement* by offering a 30% discount off the current retail price for a replacement.

Please contact us for more information.

*Valid one time only and limited to identical product. Offer not valid with discontinued products.

Returns and Exchanges

​If you are not completely happy with your new product please send it back to us, in like-new condition within 30 days for a full item refund* or exchange**.

*Unfortunately we can not cover the postage price within the refund.

**Due to variations in monitor/screen settings and the wide variation in natural material, images on the website may not match the actual products shipped. Colour dissatisfaction is not a valid reason for an exchange.

Please include the purchaser’s name and order number with your returned or exchanged product. We suggest using a shipping service with a tracking number.

If you received your item as a gift, please include any information you have - the order number, the name or email of the person who ordered the gift, etc - and we will make sure you are taken care of.

Return or Exchange Contact us for quickest resolution and guidance.