PokeberryToyBox

Pokeberry Toy Box

Pittsboro, North Carolina · 34 Sales

PokeberryToyBox

Pokeberry Toy Box

Pittsboro, North Carolina 34 Sales On Etsy since 2011

0 out of 5 stars
(21)

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Pokeberry Mary

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Pokeberry Mary

Reviews

No reviews in the last year

Anonymous on Sep 9, 2012

5 out of 5 stars

Inform customers that you make panda family to order.

Anonymous on Jul 29, 2012

5 out of 5 stars

lovely woderful amazing! my toddler adores them and wants more for every ballet she likes: swan lake, coppelia, la fille mal gardee! thank you so much!

View all 21 reviews

Shop policies

Last updated on December 13, 2011
Welcome!

I have Just a few policies--
First of all, for custom work I do not begin work until payment is received.
I want my customers to always be happy and I send photos during the process of creating custom orders so you will know how it looks and can 'guide' me in making changes that will please you.
I don't ship it until you approve it. If you are interested in a large order and would like to make installment payments I will work with you--however the last payment needs to be received before I ship.

for international orders-- I am not responsible for paying any customs fees.
If you are in a country where the mail may be slow--such as Germany, possibly Australia-- you might want to consider ordering far in advance or paying extra for faster shipping.
If you want insurance you need to ask me so I can bill you for it. I generally ship either first class or priority and do not pay for those extras.

I include tracking in my shipping fees.

Wholesale--I consider queries about wholesale orders individually. Keep in mind I am one person--so I cannot do 100 of an item, but-- I will sure consider offers on smaller wholesale lots.

Pricing is always subject to change, sometimes due to sales, sometimes because I am realizing the work involved requires a higher price, or perhaps I feel safe lowering.

Last--if you are not happy for any reason-- convo or email me. Great customer service is very important to me.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Money Order
Payment
Currently I will accept paypal or a money order from a recognizable source--such as the post office.
Shipping
I ship toys by first class mail as a rule. If you need it quicker please convo me and I can upgrade to faster USPS shipping or UPS/Fedex as desired--there will be a charge for the upgrade based on my costs.

I use recycled materials to construct packaging in order to attempt to keep costs low. I do include tracking so I must charge for that. I try to be fairly accurate in how much I charge for shipping and sometimes I change the amount if I find it is not enough or it is higher than it ought to be. I strive not to 'gouge' my customers, but there truly are costs involved and they must be passed along.

I do make my packaging myself--it may not be pretty--but it will keep your item snug and safe. :)
Refunds and Exchanges
Refunds are possible if you are not happy with your purchase. Convo me to talk about it.
Additional policies and FAQs
I am always interested in custom orders--if you can imagine it and describe--I'd be happy to make it for you--within my capabilities. Convo to discuss or email me at Pokeberry [!at] ewkeys.com