Polamai
Star Seller.
This seller sets a shining example for providing a great customer experience, with a history of 5-star reviews, on-time shipping, and quick replies to any messages they received.
Announcement
WELCOME TO POLAMAI FINE JEWELRY. FOLLOW US FOR PROMOTIONS PREVIEWS AND MORE...
INSTAGRAM : https://www.instagram.com/polamai.jewelry/
FACEBOOK: https://www.facebook.com/polamaijewelry/
PINTEREST: https://www.pinterest.com/polamaifinejewelry/
❂ PREMIUM GEMSTONES & SOLID GOLD. Polamai designs feature only top-end gemstones accurately graded and described. We offer un-biased, independent certification.
❂ ROCK SOLID INTERNATIONAL SHIPPING with FedEx Intentional Priority Service. Fully covered by Polamai against theft or loss in transit.
❂ HAND MADE NOT MASS PRODUCED by our incredibly skilled metal smiths. For current workshop production times see our shop announcement.
❂ LIFETIME REPAIRS WARRANTY (see our policies page for full details)
❂ LUXURY PACKAGING included with every order. Perfect for gift giving.
❂ PAYMENT can be made with all major credit/debit cards or PayPal.
❂ RETURNS accepted for any reason within 7 days. We charge a 5% restocking fee if there is no fault with your item.
(Please note: Items on SALE are NOT returnable.)
❂ TRUSTED ETSY SELLER. Don't take our word for it. Check out our 5-star Etsy reviews.
Copyright © Polamai Fine Jewelry
Announcement
WELCOME TO POLAMAI FINE JEWELRY. FOLLOW US FOR PROMOTIONS PREVIEWS AND MORE...
INSTAGRAM : https://www.instagram.com/polamai.jewelry/
FACEBOOK: https://www.facebook.com/polamaijewelry/
PINTEREST: https://www.pinterest.com/polamaifinejewelry/
❂ PREMIUM GEMSTONES & SOLID GOLD. Polamai designs feature only top-end gemstones accurately graded and described. We offer un-biased, independent certification.
❂ ROCK SOLID INTERNATIONAL SHIPPING with FedEx Intentional Priority Service. Fully covered by Polamai against theft or loss in transit.
❂ HAND MADE NOT MASS PRODUCED by our incredibly skilled metal smiths. For current workshop production times see our shop announcement.
❂ LIFETIME REPAIRS WARRANTY (see our policies page for full details)
❂ LUXURY PACKAGING included with every order. Perfect for gift giving.
❂ PAYMENT can be made with all major credit/debit cards or PayPal.
❂ RETURNS accepted for any reason within 7 days. We charge a 5% restocking fee if there is no fault with your item.
(Please note: Items on SALE are NOT returnable.)
❂ TRUSTED ETSY SELLER. Don't take our word for it. Check out our 5-star Etsy reviews.
Copyright © Polamai Fine Jewelry
Items
Featured items
All Items
Reviews
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Marissa on Nov 26, 2021
5 out of 5 starsLove this ring. I was nervous to order at first but it was exactly what I wanted. Great quality as well.
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Darlene on Nov 17, 2021
5 out of 5 starsThis little ring was a delightful surprise. The diamonds are as stated, very white and VVS. The ring absolutely sparkles. It is hard to find princess cut diamonds in a channel setting. The price was very fair.
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aabarbras on Oct 1, 2021
5 out of 5 starsLove this emerald! The color is exactly as pictured! Thank you for being honest with your representation of this ring!!
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L on Aug 27, 2021
5 out of 5 starsI love the ring, it’s beautiful. I love it. Your assistance for shipping was great. I would buy from your company if I’m in the market. Thank you very much.
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rmoohara on Nov 25, 2021
5 out of 5 starsThe sapphires in this band are a beautiful deep blue, and the ring is beautifully made! This is my third band, one in each color. They are dainty enough to stack, but significant enough to stand on their own.
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kaitvintage3 on Nov 24, 2021
5 out of 5 starsI could not be more pleased with my custom yelllow ombre piece and overall experience with Polamai. Jan went above and beyond to create a custom yellow ombre piece for me and even showed renderings of what it would look like for me to approve before moving forward. 100000% recommend and I will be back! Thank you SO much!!!!
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perkypreppy on Nov 22, 2021
5 out of 5 starsI cannot praise Polomai enough. I had been eyeing this for two years and finally decided to get it to match my other ring. I wish I had gotten it sooner. The craftsmanship is even better than the photo. This is one happy and definitely returning customer!
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Barbara on Nov 17, 2021
5 out of 5 starsI love my earrings! High quality, as described, and my expectations were definitely met. Thank you!
About Polamai
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Every order comes with our luxury packaging.
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Modern fine handcrafted jewelry created with incredible gemstones.
Polamai Fine Jewelry was born from a desire to create modern yet timeless jewelry, using only the finest gemstones and precious metals which would stand the test of time.
The Polamai team is small, and truly international; British, German, Thai, Indian and Filipino. We don't always understand each other, but we get along pretty well. Skills gleaned from our combined experience in fashion design, gemology, lapidary and information technology, allow us to bring you a highly personalized jewelry collection with an attention to detail and emphasis on quality that is difficult to find these days.
For even longer than than we have been making jewelry (around 9 years) we dealt in gemstones, sourcing fine gems for world famous jewelry brands and private customers. Our gemstones sources are second to none; our quality and prices exceptional. Polamai jewelry collections are always driven first by the gemstones. We don't buy in large batches, we hand pick only the finest from the trusted sources that we have built up over the years.
Each piece is carefully designed and handmade from start to finish at our semi-open air workshop in Bangkok, Thailand. Nothing is mass produced and each one of our highly experienced metal smiths has been taught by generations before them.
In 2015, we expanded from private orders only and opened our first Etsy store to great success. If you would like a second opinion on our quality and customer service, please take a look at our exceptionally long list of glowing 5 star reviews.
We aim to provide an open, transparent and personal service for our fine jewelry customers. If you have any questions about Polamai or our jewelry pieces, please contact us. We will be happy to hear from you.
The Polamai Team x
ps. 'Polamai' is the phonetic spelling of the Thai word for 'fruits', and gemstones are the fruits of time. We used to have a jewelry collection called Polamai in which the gemstones we used looked like juicy ripe fruits drops on branches of gold. The name has clearly stuck with us.
Shop members
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Jan
Owner, Designer, Metalsmith
British born, Bangkok based, owner, designer and creator of Polamai jewelry. Qualified fashion designer and gemologist. Self-taught metalsmith.
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Moritz
Assistant, Shipper, Photographer
Super efficient German logistics genius, photographer, shipper, style guru and apprentice nanny.
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Ton
Metalsmith
Highly skilled head metalsmith with an uncommon attention to detail and finish. Taught by generations. Bangkok born and bred.
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Jerika
Assistant
A busy shop means lots of data to manage. Jerika helps us with order sheets, shipping docs, accounting and more.
Shop policies
OUR GUARANTEE...
OUR GEMSTONES
We are first and foremost natural gems people. We love the history, character and soul of real gemstones.
With natural gems, the only treatment we accept is heat, or minor oiling in the case of Emeralds.
Due to popular demand we will soon add moissanite and laboratory created diamonds to our offering. We will clearly state when designs feature these stones. Please note that all of our coloured gemstones are natural and earth mined.
CONFLICT FREE DIAMONDS
The white diamonds we use are all natural, earth minded, not clarity enhanced or treated in any other way. Our colored diamonds, blue, brown, yellow and black, undergo heat treatment to enhance their color, but are otherwise natural. Our diamonds are conflict free. Our suppliers conform to all UN regulations for the purchase and import of diamonds, including the Kimberly process. We can provide invoices to prove this if so required.
SOLID GOLD OR PLATINUM 950
The only metals Polamai Fine Jewelry use are solid 14 or 18 carat gold, or platinum 950. Solid metals will last many lifetimes, unlike plated or 'vermeil' gold pieces which will wear off over time. Our white gold is rhodium plated for a longer lasting finish at no extra charge. None of our metals contain nickel, which can irritate the skin. All jewelry pieces are hallmarked in accordance with international regulations.
SUPERIOR CRAFTSMANSHIP
Each piece of Polamai jewelry is crafted by hand in our workshop. Nothing is mass produced . Our small team of incredibly talented metal smiths have been taught by generations and work to the highest international standards. We believe the finish and durability of our jewelry is second to none.
Our team's working environment is important to us. Our metal smiths work in a bright and breezy, partly open air workshop which is also part of our lead metal smith's family home.
INDEPENDENT CERTIFICATION
We guarantee that the quality and dimensions of our jewelry pieces is as described here on our website. We do not misrepresent gemstone size, weight or quality grade.
In addition, we offer independent certification by either IGI (http://www.igiworldwide.com) or GIL (www.http://gillabs.com) laboratories for the same price as the laboratory charges us, 38 USD. Offering this as an additional service help us to keep our prices competitive. If you would like a certificate please message us to request one at the time you place your order.
GIA (https://www.gia.edu) certification for individual gemstones is also available, starting at 90 USD per stone. GIA do not certify finished jewelry pieces set with smaller gemstone sizes.
Please beware sellers that claim to have high quality diamonds but do not offer certification, or provide a certificate guaranteed by themselves or someone they employ. This is no guarantee of quality.
Any of our pieces featuring a diamond of a weight of 0.20 carats or over, will automatically come with a certificate from an independent laboratory, free of charge.
Accepted payment methods
Returns and exchanges
I gladly accept returns and exchanges
I don't accept cancellations
The following items can't be returned or exchanged
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Returns and exchange details
If you are in any way unhappy with your purchase you may return it to us for a refund within 7 DAYS of receipt. Please note that you must contact us for an authorisation number and have it on its way back to us, date stamped within 7 days of receipt. NO RETURNS WILL BE ACCEPTED AFTER 7 DAYS so please do check your item as soon as you receive it and make sure gold color, size, etc., is as expected . All items must be returned in new and unused condition. Polamai Fine Jewelry is not responsible for loss or damage of return shipments at any point before they land back on our doorstep.
Please note: Items on SALE are NOT returnable.
1. IF THERE IS NO FAULT WITH YOUR ITEM
If there is no fault with your item, we will deduct a restocking fee of 5% of your item’s sale price from your refund amount. As we make every item to order and don’t keep stock, this is to cover our time and effort scheduling your order, making your item in our workshop and managing its production and outward shipment. If your order had not been placed, your item would not have been made.
We cannot refund your original shipping charge. All return shipping costs are payable by the customer.
Kindly note that we cannot accept of returns the following types of items:
• Custom made items – These are any pieces of jewelry which deviate from the specifications of the items we have for sale in our shop (including custom stone types, stone sizes, design style or measurements).
• Sale items
2. IF YOUR ITEM IS FAULTY
If you find your item to be in some way faulty, or not made to the specifications given in the item description we will offer you a 100% refund at our discretion. Please tell us why you have found the item to be faulty and send us a picture of the fault.
3. IF YOU NEED A DIFFERENT SIZE
If you ordered the wrong ring size, we will resize it for you for free. However you will have to pay the return shipping charge plus $38 for us to send it out to you again using FedEx. Please note that FULL ETERNITY RINGS cannot be resized at all.
Returns must be shipped according to the instructions we will provide you with, otherwise return shipping will not be accepted. We will ask you to mark the package with a low value both to deter theft and so that we don’t incur 17% import charges on receipt. In 10 years in the business this has been the safest was to return jewelry to us with no packages stolen or undelivered.
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Do pay attention to the sizes detailed in our listings so that when your order arrived you do not find it smaller or larger than you expected.
Measure your ring size accurately. While you will be able to have your ring resized at your local jewelry, we cannot accept returns if the size you specified does not fit.
Note that engraved items are non-returnable. We cannot simply restock items with your name on it!
Please do contact us before leaving any negative feedback, not after. We will do out level best to resolve any problems to your satisfaction.
Payment
We accept all major debit and credit cards via the PayPal payment gateway, even if you don't have a PayPal account.
ORDER CANCELATION
One an order is placed and paid for, we will start to custom make your item as soon as we can using up precious gold as well as our metalsmith's time. This means that it is not possible to cancel and order more than 2 hours after it has been placed.
SALE PRICES
Please note that we can never backdate sale prices. You would not expect a large chain retailer to do this if you bought an item the day before their sale started. Please understand that as a small business, neither can we. Our margins are low, and we have to be firm with this. In addition, sale items are non-returnable unless in some way faulty or not made to given specifications.
Shipping
Please see our COVID-19 announcement at the top of our policies section for most up to date production times.
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Normally, our production time for some designs is 2 to 3 weeks and for others 3 to 4 weeks. Shipping then takes just 2 to 3 days with FedEx International Priority service.
Look for 'Estimated Delivery:... ' date on the item's page, in the Shipping and Returns section.
Our workshop is always busy, but if you need an item delivered sooner, do contact us and we will tell you what is possible,
SHIPPING METHOD
We ship with FedEx International Priority service. Fully covered by Polamai against theft or loss in transit. Wherever you are in the world, you can expect 3 to 4 days from shipping date to delivery date wherever you are in the world. All packages require a signature on delivery. Please note that Polamai is not responsible for your item after it has been delivered so please ensure you yourself or someone you trust to receive your jewelry signs for the package on delivery.
IMPORT DUTIES
We ship from our office and workshop in Bangkok, Thailand. US customers will not have to pay import taxes. Outwith the US, the customer is responsible for any duties that may be incurred when importing packages to their designated country.
TRACKING YOUR ORDER
You can check on you order's status when logged into your Etsy account by visiting your 'purchases' page.
https://www.etsy.com/your/purchases?ref=hdr_user_menu
If your order has shipped, your will see your tracking number and a link to view any available tracking information. You can also check your tracking number on the FeDex website for more detailed information.
Please understand that although delays after shipping are unlikely, they can happen, and are not within our control.
Additional policies and FAQs
We make our jewelry to last a lifetime using the optimal design, construction and stone setting techniques for security and durability, without compromising on style. However, we know fine jewelry can be damaged accidentally so we offer a repairs service for you piece of mind.
Within the first year after your date of purchase, if your ring needs repaired, including if you have lost any gemstones we will cover all costs of returning the ring to us, repairing your item, replacing any missing stones and sending the item back to you. This warranty excludes any centre stones of over 2 milimeter diameter. In this case we would ask you to pay for the cost of the stone only. ( If you want your center stone covered against theft, loss or damage you can always insure your jewelry through your home owner's Insurance).
After one year from date of purchase we would ask you to pay for the cost of the stones and the outward and return shipping costs but no more. Our labour and any gold needed to make the repair would be free of charge.
CUSTOM ORDERS
We welcome custom orders. If you would like us to create a design especially for you, or are looking for a gemstone you don't see in our shop, send us a message.
We pride ourselves on our customer service. If you have any queries or feedback for us, we would like to hear from you.
FOLLOW US FOR PROMOTIONS & PREVIEWS
💗 instagram: https://www.instagram.com/polamai.jewelry/
🌟 facebook: https://www.facebook.com/polamaijewelry/
Copyright © Polamai Fine Jewelry
More information
Frequently asked questions
Gift wrapping and packaging
Every order is shipped with our luxury black and pink 'Polamai' packaging. This includes the jewelry box with black velvet insert, pink 'Polamai Fine Jewelry' box sleeve, black ribbon and pink envelope containing a care card and jewelry cloth. Everything is enclosed in a silvery chiffon bag. Perfect for gift giving! 🎁
Custom design orders and engraving
We welcome custom design requests, but please bear in mind that we are sometimes too busy to create designs that differ a great deal from the designs in our shop.
Saying that, it is always worth asking us, whatever your request may be. We have access to a large selection of gemstones that you won't see in our shop.
If there is space on your item for engraving, we are happy to engrave for no extra charge.
Do we have any promotions running in our Etsy shop?
Probably not! Our policy is to keep our prices as affordable as possible on an ongoing basis. We don't go in for flash sales and we never advertise misleading discounts. No promotional codes are currently running.
We will occasionally list our design samples at lower prices in our 'Sample Sales' shop section. Sizes will be very limited.
For the first scoop on sample sale items and any promotions we might decide to run in the future, do follow us online.
💗 instagram: https://www.instagram.com/polamai.jewelry/
🌟 facebook: https://www.facebook.com/polamaijewelry/