Close

PolkaDotCloset's Shop Announcement

Current turn around time is approx. 15 business days (M-F) plus ship time. does not include weekends/holidays. Updated on Jan. 11.

Customers: Please keep in mind all my listings do state to read my turn around time before purchasing. Your order will ship out within the posted turn around time at the time of purchase. Unless I agree to an earlier ship out date and you noted it on the invoice your order will ship out within this time. Once you complete your order I am assuming you have read my turn around time and policies.

Customers who purchase 2 or more tutu sets please allow extra time then posted.

Orders placed that have 3 or more items require extra time.

*********************ATTENTION CUSTOMERS*************************************

Cancellation of Orders and Refunds will only be given within 48 hours after your purchase NO exceptions. After 48 hours I begin the process of starting your order which also includes purchasing any supplies that may be needed to complete your order. Once purchase is complete I assume my customers have read the listing and all info regarding my turn around time and policies before purchasing.

I have made many exceptions in the past regarding cancellations but will no longer refund once I have started an order. It has become to much of a problem and loss for me, with monogrammed items that I am not able to sell. This is not fair to me when I have already taken the time to work on your order. It is the customers responsibility to read each listing before purchasing or asking questions regarding ship time.

orders needed before my turn around time will only be completed by the date needed if I have been emailed first to confirm the date. This date needed must be noted in the notes to seller section at checkout. If the date is not noted I cannot be held responsible for not receiving your item on time.

Once a specific date has been noted, I cannot change the date of completion so please be sure this is the date you will need to receive it by.

PLEASE DO NOT LEAVE A DATE NEEDED BY IF ITS SOONER THEN MY TURN AROUND TIME UNLESS I HAVE AGREED TO A DATE IN A CONVO. ORDERS WILL BE CANCELED UNLESS I HAVE GIVEN AN OK FOR A DATE.
********************************************************************************

I UNDERSTAND YOU ARE VERY EXCITED TO RECEIVE YOUR ORDER, BUT PLEASE UNDERSTAND ANSWERING ALL THE EMAILS THAT I GET ASKING " WHEN YOU WILL RECEIVE YOUR ORDER" TAKES AWAY FROM THE TIME OF FINISHING YOUR ORDER. I RECEIVE A TON OF THESE EMAILS A DAY. I HAVE POSTED ON ALL MY LISTINGS TO PLEASE READ THE TURN AROUND TIME FIRST BEFORE PURCHASING, SO I ASSUME ONCE YOU HAVE MADE YOUR PURCHASE YOU UNDERSTAND THIS IS THE TIME FRAME YOU SHOULD EXPECT YOUR ORDER.


For more design options not listed in my store copy and paste link in address bar. check back often I will be adding designs weekly. http://s1051.photobucket.com/albums/s425/polkadotcloset/

For font options copy and paste link in address bar: http://s1051.photobucket.com/albums/s425/polkadotcloset/font%20options/

fabrics choices link (not all are listed yet) copy and paste in address bar http://s1051.photobucket.com/albums/s425/polkadotcloset/fabric/

***************************Shipping Info***********************************

Please allow 7 days for your item to arrive (after the turn around time), it normally takes 3-4 days but sometimes delivery can be delayed with the USPS I do not have control of this. I spend a lot of time answering emails regarding when items will be received and this time takes away from completing orders. Your order is shipped within the turn around time unless I contact you with a delay. You can check your order by logging on to etsy going to purchased items and you will see if your item has been shipped. A tracking number is sent to your email once the postage has been processed, sometimes these do not track on time but will began to track either the day of or day before receiving (I still haven't figure out why these don't always work) If you have not received your item within 7days after you recieve the email that your order will ship, feel free to contact me at this time

All onesies and shirts please handwash inside out in cold water and lay out to dry.

Some onesies may contain small items attached please supervise babies at all times, I cannot be held responsible. If you would like your onesies without the bows or crystals please specify at check out, they can be omitted.

Do not send emails to my personal email address regarding a specific information regarding your order such as size, color, or address changes. Sometimes emails get sent to spam and I never get the email. PLEASE ONLY USE ETSY CONVO regarding your order. If you send emails I can not be held responsible for any changes or specifics you request.

PLEASE ONLY MAKE PAYMENTS THROUGH ETSY CHECKOUT USING PAYPAL. DO NOT SEND PAYMENTS THROUGH PAYPAL TO MY EMAIL ADDRESS. ANY PAYMENTS SENT TO MY EMAIL ADDRESS, YOUR ORDER WILL NOT BE COMPLETED AS I WILL NOT RECEIVE PAYMENT WITH THIS EMAIL ADDRESS. My paypal email address is bernadettej7 [!at] aol.com not the email noted on my etsy account.

Postage is printed out via paypal, all items will be shipped to addresses that are confirmed and regestered to paypal, if you need your items shipped to an address that is different please change the ship to address in your PayPal account, I cannot change shipping addresses, this voids my seller protection.

ALL CUSTOM ORDERS MUST BE PAID FOR IN ADVANCE

By completing your purchase I am assuming that you have read my turn around time and policies.

Thanks for checking out my store :)