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PolkaDotPair

Polka Dot Pair Personalization Boutique

PolkaDotPair is taking a short break.

Thank you for visiting Polka Dot Pair. We have made the decision to stop selling stitched items on Etsy indefinitely. Please visit us on our website:

www.polkadotpair.com


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PolkaDotPair's Shop Announcement

FREE DOMESTIC SHIPPING FOR APPLIQUED SHIRTS AND DRESS LABELS ON WEBSITE (www.polkadotpair.com) with code ETFREESHIP

Thank you for visiting Polka Dot Pair - your source for all things personalized. I specialize in high-quality appliqued shirts for special holidays and events as well as personalized gifts.

Please make sure to read all policies, turnaround, and shop announcements BEFORE purchasing. Due to the custom nature of the items, we are unable to refund/cancel a transaction once we have begun processing an order. If a refund is requested for timing reasons (ie: buyer fails to read the turnaround prior to purchasing), a refund will be processed less than 20% of the total to cover the fees we incur and set up cost on your order - it is VERY important to read the policies *BEFORE* purchasing. By purchasing, you agree to these terms.

IF YOU NEED TO CONTACT ME, PLEASE DO SO THROUGH ETSY CONVOS. I will not receive emails sent directy to the PayPal email address.

PLEASE DO NOT LEAVE QUESTIONS OR DATES NEEDED BY IN THE NOTES DURING CHECKOUT - please convo that info *BEFORE* purchasing. You CAN leave the info needed to process the order (name, age, font, etc.) in the notes. I sell through 5 different websites and with the volume of orders I receive, I am unable to read the notes until I go to process the order. I NO LONGER ACCEPT RUSH REQUEST THROUGH ETSY. Any order needed in less time than the stated turnaround + shipping time is considered a rush order.

PUBLIC BUSINESS HOURS ARE M - F, 9AM TO 6PM. Orders are processed and emails answered during these hours only.

I AM CLOSED WEEKENDS AND HOLIDAYS so I can spend time with my children. Orders can be purchased if the Etsy store is open but I only answer emails during business hours.

PLEASE ALLOW REASONABLE TIME FOR EMAIL RESPONSES. I am busy making orders and cannot be stitching and on the computer at the same time. Most frequently asked questions are answered in the listings themselves or store policies - please read for a faster answer to your question.



---------------------- TURNAROUND TIME----------------------

Turnaround time is now stated at the TOP of all listings for your convenience - turnaround may vary for different items.

Turnaround time is an *ESTIMATE* to give you a general idea of when your order will ship, based on the amount of orders I currently have. There are many factors that are out of my hands, therefore, I cannot absolutely guarantee the turnaround time. If your event date is within a week AFTER the expected arrival date, please communicate with me *BEFORE PURCHASING* so I can make sure I can get it to you in time. I AM UNABLE TO ACCOMODATE ANY RUSH ORDERS (any order needed sooner than the stated turnaround) PURCHASED THROUGH ETSY. If you need your item faster, I highly recommend purchasing through the website: www.polkadotpair.com. Rush options are available on the website for in-stock items.

**Due to fees and time, if you request a refund for timing issues (ie: you do not read the turnaround BEFORE purchasing and realize it won't make it in time for your event), we will refund less 20% of the total to cover our fees and set up cost for your order.

Turnaround is the time it takes us to MAKE an order based on the amount of orders we currently have and does NOT include shipping time in transit - please allow an additional 3-10 days after the package is shipped for domestic orders and 2-4 weeks for international orders. Estimated postal times are an average and NOT GUARANTEED. If your event date is cutting close to turnaround, WE HIGHLY RECOMMEND PURCHASING AN EXPEDITED SHIPPING METHOD. Polka Dot Pair, LLC. and it's affiliates are not responsible for delayed, lost, damaged, or stolen items in postal transit.

We do get backed up during holidays and turnaround time will increase to accommodate all the orders. I recommend purchasing 2+ months in advance of all events and major holidays to avoid the holiday rush and any issues that arise with the larger holiday volume. Postal transit can take longer during holidays. Please purchase an expedited shipping method if you are concerned with delivery time during the holidays. Holiday themed items are available year round.

*PAYPAL PROTECTION DOES NOT COVER CUSTOM, HANDMADE ITEMS, as per their policy. We HIGHLY recommend purchasing postal insurance to cover lost, damaged, or stolen packages. Postal insurance is INCLUDED in the price of PRIORITY MAIL ONLY. In order to insure an international package, you will need to purchase an expedited shipping method as our postal service does not allow us to insure First Class international packages. Polka Dot Pair, LLC. and it's affiliates are not responsible for delayed, lost, damaged, or stolen items in postal transit.
*I ship to either the registered PayPal or Etsy address only. If you need your item shipped to a different address, please change the address during checkout, before completing the transaction.

All items are made-to-order so you can customize it to your preferences. It takes time to hand make a quality item and we have many pending orders at any given time - PLEASE, PLEASE make sure the turnaround will work with your event date PRIOR to purchasing as THERE ARE NO REFUNDS/EXCHANGES ON CUSTOM ITEMS once we begin to process the order. Refunds processed for timing issues will be refunded less than 20% to cover the fees and set up cost.


---------------------- SHIRT SIZING ----------------------
Shirt sizing charts can be found here:
http://www.polkadotpair.net/pages/Sizing.htm

I only use very high-quality 100% combed cotton shirts that are pre-shrunk prior to construction to minimize shrinkage (and I highly recommend hanging to dry after embellished). Shirts run true to size to very slightly large. Toddler shirts are only made in even sizes (2, 4, 6, 8) – you’ll need to size up or down for inbetween sizes.

Please compare the measurements to a garment that fits the child. Measurements can vary slightly from garment to garment from manufacturer - this is a general guide but may not be exact.

ONESIE SIZING:

Size = weight of child, length of onesie

0-3M = 0-7lbs, 14”
3-6M = 8-16lbs, 15”
6-12M = 17-24lbs, 16.5”
12-18M = 25-29, 18”


INFANT LAP TEES (split neck like a onesie):

Size = Weight of child, Chest, Length of Shirt

18-24M only: 30+lbs, 10.5", 14.5"


TODDLER CREW-NECK T-SHIRTS:

Size = Chest, Waist, Length of shirt

2T = 12.5", 13.5", 16"
4T = 13", 13.75", 17"
6T = 13.75", 15.25", 20"

GIRL'S RUFFLE SHIRTS:

Size = Chest, Waist, Length of shirt

3-6M = 9", 10", 12"
6-12M = 9.5", 11", 13"
12-18M = 10", 12", 14"

2T = 11", 13", 15"
4T = 12", 14", 17"
6T = 14", 16", 18"
8Y = 14.5", 17", 19.5"



---------------------- FREQUENTLY ASKED QUESTIONS ----------------------

*When will my order ship?
Please see current turnaround time on your listing.

*HELP! Our party/event is next weekend; can you get it to me by then?!
While I am unable to accommodate rush requests through Etsy, you can purchase a rush option on the website at www.polkadotpair.com.

*Do you take custom orders?
I *LOVE* to bring your ideas to life! I can match most party themes. I have done well over 1,000 different designs through the years and add to that daily. Custom orders are accepted through the website at www.polkadotpair.com only. I am unable to make any licensed characters or sorority/fraternity items due to copyright laws.

*Can I purchase the applique by itself to put on my own garment?
Appliques are not made in a way that would allow for this - each fabric within each applique is cut out and sewn around separately, to the garment itself. It is not one big piece. They are not pre-made in any way to "iron-on".

*What is the quality of the shirts? Will they shrink? Do they run true to size?
I take pride in the quality of my work and supplies I use (see Store Policies for additional info on quality and why it is important with applique/embroidery work) and only use the best of the best commercial grade. My shirts are sold in boutiques and are boutique quality - I do NOT use shirts from local retailers. They are thick, soft combed cotton, made for this purpose so they can withstand the high stitch-counts of embroidery. The fabric is pre-shrunk prior to construction so they will not shrink a lot, however, they are 100% cotton and might have some very minimal normal shrinkage if put in a dryer. I recommend line drying embellished shirts anyhow to keep them looking newer longer. I have washed my own children's shirts over and over and they still look new. They do run true to size but every child is different so please make sure to see size charts above and compare the measurements with a shirt your child already has.

*Why do I need to purchase an upgrade for another style?
Unfortunately, Etsy only allows 2 variations in listings at this time and we need to include sizing and sleeve length. It’s easier to add to orders than it is to subtract so most orders are listed as basic styles with the option to upgrade.

*Can I get a different color shirt, other than white? Can I get a size you don't have?
Due to the high manufacturer minimums in each style, size, and sleeve length, I only stock white. Bleach pens are a mother's best friend :). Due to too many complications, I will no longer order colored shirts at all. I can order sizes not mentioned (youth/adult) for an additional fee but they will be a different brand.

*Is there a discount when I purchase multiple items?
All of my items offered on Etsy are handmade and in order to ensure a quality item, each one takes just as much time and supplies so I am unable to offer a discount for purchasing multiple items. I am happy to combine shipping cost with multiple items if you pay for all items with one single PayPal transaction.


*If the turnaround says one thing, does it REALLY mean it will take that long to ship? Why is the turnaround so lengthy before a holiday? Why don’t you accept rush request prior to holidays?
Turnaround time is an *estimated* time frame based on the amount of orders I have at that time, so yes, it means it will more than likely take that long to get to your order. Occasionally it's shorter and occasionally it's longer - each shirt takes a different amount of time to make so it's impossible to give an exact day your order will ship. As a major holiday approaches, more orders come in per day than I’m able to physically make in a day causing an increased turnaround time. In addition, the amount of emails increases as well as does my own children’s activities and I strive to keep a healthy balance between making the items, answering emails, and spending time with my family. Since almost all orders are on a deadline for the holiday, I am unable to accommodate rush request during busy holiday rushes. Holiday themes are available year-round and I highly encourage everyone to get their holiday orders in 2-3 months prior to the upcoming holiday or event.


*Do you sell wholesale?
I sell wholesale to licensed brick and mortar stores only.

*Do you have a website? Where can I see more of your work?
Yes! www.polkadotpair.com Receive free domestic shipping for shirts and dress labels on website with code ETFREESHIP

You can see a lot of examples and different appliques on my Facebook page:
www.facebook.com/PolkaDotPair