Flo Kraft

Contact shop owner

Flo Kraft

Shop policies

Last updated on July 16, 2014
Hello and welcome to the Pongo etsy shop!
We are a family team of Mother & Daughter stitchers. We are crazy about quality. We think that you are going to love our stuff - and the stuff it's made of!

Accepted payment methods

  • Accepts Etsy gift cards
  • Money Order
Payment
We accept PayPal.
Please pay for orders within 5 days. If you run into any issues or concerns, just convo/email us - we can certainly be flexible.
Shipping
All bags ship either USPS First Class for a flat rate of $10, $5 or $1.50. International orders also ship for $5, but go First Class.
Some appreciate the security that comes with using a private carrier like FedEx or UPS. If it's important to you, please let me know which carrier you prefer so that I can check rates and just bill you for what it costs.
Refunds and Exchanges
We want you to love it! Please contact us right away if there is any issue with your order.
If you are dissatisfied with any part of your order, please return it for a full refund (minus shipping) within 14 days.
Additional policies and FAQs
We love wholesale! If you are interested in wholesale orders - any order over 5 like items - please contact me through Etsy email :^)
Thanks for shopping!