SALE! Original Hand-Printed Textile Designs
PonyAndPoppy's Shop Policies
Thanks for stopping by Pony & Poppy. Please enjoy my shop. And if your enjoyment should lead to a purchase -- Thank You!! Here is what you need to know about your purchase…
I accept PayPal. If I have not heard from you or received payment within 24 hours, I reserve the right to cancel your order and relist the item.
Dear residents of California, a sales tax of 9% will be added to your order. Mr.Tax Man says, "Thank you."
Your order will ship within six business days of received payment unless otherwise noted. Made-to-order items or custom orders are an exception and will depend upon time allotment quoted it the particular listing or by arrangement via conversation.
US orders will be shipped via USPS First Class Mail. Orders exceeding the First Class weight limit will ship Priority Mail unless otherwise specified.
If you'd like expedited shipping, please let me know that before placing your order. That way I can adjust the shipping charges.
International shipments may incur duties and customs fees, shipment will be designated as merchandise. These fees are the responsibility of the buyer. Please contact your local customs organization for more information. I will not alter/reduce the value of the purchase on the customs form.
I ship to the address listed on your Etsy account. To avoid possible confusion or delay, please make sure your PayPal and your Etsy addresses match and are current. Please let me know if you’d like your purchase shipped to an address other than the one connected to your Etsy account. Whew! Thank you!
Refunds and Exchanges
It is imperative that you love your purchase, or at least really, really like it. Items are returnable within 7 days, but you need to pay the shipping. Items must be in original condition. I cannot refund shipping costs.
No refunds on orders that have been confirmed as delivered.
I regret that I cannot accept returns on custom orders. Thank you.
Additional Policies and FAQs
If you are interested in selling Pony & Poppy goods in your retail store, please contact me at ponynpoppy [!at] earthlink.net for a wholesale price list or line sheet. Thanks!
In the spirit of ecologically sound packaging, your purchase will be wrapped in tissue paper that is made from 100% recycled fibers. Most items ship in eco-friendly, biodegradable and compostable mailers from Eco Enclose (www.ecoenclose.com). I do my best to minimize my footprint, while simultaneously attempting to knock your socks off by way of meticulous and pretty wrapping!
Let me know if your purchase is a gift so I can gift wrap it. If you'd like me to include a complimentary gift card, kindly let me know what you'd like the card to say.
Please note: All of Pony & Poppy’s noteworthy goods are lovingly crafted by hand. This makes each piece unique. No two pieces will ever wind up identical. Only a machine can do that.
Pony & Poppy original designs are not to be re-distributed, copied, imitated, or misappropriated in any way.
Last Updated November 28, 2014