If you are unhappy with your order, please email me within 2 days of receiving your order to arrange for a refund or exchange. Returns or exchanges made without prior notification may not be processed. Product must be returned in the same condition as it was received. Shipping charges are non-refundable and are the full responsibility of customer. Your refund will be issued when return items are received.

The Poozeum Store accepts PayPal, credit cards, debit cards, and Etsy gift cards.

We will not ship an order until payment has been received.

All packages are mailed using the United States Postal Service. Items are carefully packed to prevent damage.

Estimated shipping times:
USA – 3 to 8 business days
International – 6 to 20 business days (Depends on country)

We use the fastest USPS shipping method available for the amount of shipping paid.

We provide a package tracking number for every item sold. You can easily check the status of your shipment online or by contacting the United States Postal Service.

If your order seems to be taking longer than this window, please convo us. Some packages get tied up in customs or are re-routed, and the occasional package does get lost or stolen in transit, and some end up arriving within a 30 day window.

Due to problems with shipping reliability, We no longer able to ship to Brazil or to the African continent.

Please report shipping issues through Etsy convo, not through my PayPal address on your invoice.

Please be sure that the provided address is correct or contact me if there is an error. Items returned to me due to an incorrect address will require repayment of the shipping costs in order to have them re-sent.

We are not responsible for customs or taxes some countries may have.