PopFizzVintage's Shop Policies
For PopFizz Vintage LLC, finding unique vintage fashion items is the goal. Items are cleaned, mended, and sometimes updated/altered (becoming known as "upcycled") before being listed for sale. Fantastic customer service is a must as well. Buy with confidence from a professional company.
You may choose PayPal or Etsy Direct Checkout. PayPal preferred.
Please make sure your shipping address is confirmed with your payment method BEFORE issuing payment! We usually cannot ship to an alternate address as it is against third party payment policies AND voids our insurance and payment protection. There are no exceptions when using PayPal. Etsy payments have some leniency as long as the alternate address is requested through traceable shop convos.
U.S. sales taxes, including Colorado state taxes, are already included in the purchase price of the item and will not be added during checkout. PopFizz Vintage is a Limited Liability Corporation.
Shipping is done within one business day. Combined shipping discounts are 50% off shipping of additional items, heaviest item first, and will automatically be deducted during checkout. Items must be ordered and paid for in the same checkout and shipped together to receive the discount. Orders over $100 may include signature confirmation.
Postage is determined by weight, bulk, and destination. On all orders, shipping and handling costs include postage, tracking, insurance, packaging (mailers, boxes, tape, tissue paper, inserts, etc), Stamps.com account fees, ShipSurance usage fees, site and payment service fees, paper and/or labels, as well as ink & gas for post office trips.
U.S. packages are sent either USPS Priority Mail or First Class which takes 2-3 business days. All packages are tracked and insured.
International packages are sent 1st Class International Mail with tracking and insurance. Please note that, depending on your location, this may take up to 30 days. If you need something quickly, please ask us to upgrade shipping to Global Priority Mail (at an additional cost). Packages weighing over 4 lbs cannot go 1st class and additional fees will apply for either upgrading to Priority or splitting up shipments.
International customers, it is considered fraud, punishable by fines up to $500, to mark the customs forms as "gift". They will be marked truthfully as "merchandise" and with the amount paid for the item, not including shipping. *WE USE THE HIDDEN POSTAGE OPTION AND SO THE SHIPPING COST DOES NOT SHOW ON THE LABEL AND CANNOT BE TAXED!* Listing the amount of the item as anything less than the sale price also voids the insurance, so we simply cannot. You are responsible for any customs fees or taxes imposed by your country.
We do NOT ship to the following countries as advised by our insurance carrier:
Afghanistan, Angola, Bolivia, Burma, Congo, Cuba, Iran, Iraq, Ivory Coast, Liberia, Nigeria, North Korea, Paraguay, Sierra Leone, Somalia, Sudan, Syria, Venezuela, Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Tajikistan, Turkmenistan, Ukraine, Uzbekistan.
Refunds and Exchanges
Generally, returns are not accepted, but please convo immediately if you find something at issue. Below are some guidelines for vintage clothing shopping.
All items are vintage - meaning decades (20+ years) old - and may have some small signs of wear from age or washings. Any noticeable flaws will be mentioned in the condition.
Please be sure to check the measurements, the "How We Determine Sizing" section, and description very carefully. Modern vanity sizing does not correspond to vintage sizing. For example, a vintage size 7 from the 50s is usually around a modern size 3.
Items returned for fit or negligence in reading the condition or description will be refunded for the item price only as the postal service does not provide refunds.
If something major was somehow missed, meaning the item was grossly misrepresented (it would have to be unusable/unwearable for a reason other than fit), a return will be negotiated. Item(s) must be returned unworn, unwashed, and unaltered.
Additionally, the item must be returned within 3 days of when the USPS tracking marks the package delivered AND our inventory tag must still be attached or a $10 or 25% (whichever is greater) costume rental fee will be deducted from any refund or credit.
ALL packages are insured against loss or damage in transit. Per our insurer, a lost package claim cannot be filed until 45 days have passed. Convo immediately for damaged items. Note: You will need to send photos of the damage for a claim.
Additional Policies and FAQs
How We Determine Sizing
We use a standard modern US size chart and were trained to measure by our professional seamstress. To measure yourself, please use a soft measuring tape and measure the fullest part of your bust, the smallest part of your waist, and the fullest part of your hips (around 7” down from the natural waist). If the fabric has stretch or is elastic, we will list the full range from relaxed to fully stretched.
Our measurements are taken while the garment is laid flat and pulled taught as follows:
•Chest/bust is taken straight across from armpit to armpit and then doubled.
•Waist is taken straight across at waist seam or natural waist and then doubled.
•Hip measurement is taken straight across natural hip area (around 7” down from the natural waist) and then doubled.
•Shoulder measurements are taken seam to seam, if present.
•Sleeve measurement is taken from outer shoulder seam to cuff, if present.
•Bodice length measurement is taken from mid-shoulder straight down to waist seam, if present.
•Skirt or pant length is from waist seam/band to hem.
•Rise measurement is from waist middle (at fly area) to interior crotch seam.
•Inseam is from interior crotch seam to hem.
Please refer to the recommended size and measurements provided in each listing. Mannequin measurements are as follows: Height 5'9", Bust 32", Waist 25" and Hips 35". The dress form is bust 33", waist 24", hips 36". If the measurements are bigger than the mannequin's, the garment was pinned to fit.
PopFizz Vintage LLC
Last Updated February 3, 2015