PopSignStudio

Due to the custom nature of our products and products being printed to order we do not offer refund credits unless incorrect/damaged items were delivered.

Order cancelation/change is a REQUEST and does not necessarily mean we can cancel or change the order and credit you. If you need to request an order cancelation/change, please do so IMMEDIATELY. If production has begun or you waited too long to request a cancelation/change, we will not be able to make changes or cancel the order.

Refunds will also not be issued due to you not receiving an order on the date in which you need it. If for some reason an order arrives outside of the delivery window for which you paid, We will not consider refund requests for orders that have been processed to the printer or due to delays with FedEx.

Returns
Unfortunately, due to the custom nature of our products, we do not accept returns. If you received wrong/missing/damaged items please contact us.

Wrong/Missing/Damaged Product Received
Please inspect your order and contact us within 48 hours of receiving the item if there are ANY issues. If you do not contact us, we can not process a replacement. Please email popsignstudio@gmail.com and attach photos of the damaged items and shipping boxes. Pop Sign Studio will only consider a response to a damage claim when the damage impacts the actual artwork (where the ink is). Items that are bent are NOT considered damage and will receive no remedy. Additionally, a remedy will not be provided for issues reported that are related to the white margins. Occasionally, the print company will ask you to return the damaged items in question.

Incorrect Shipping Address

Pop Sign Studio is not responsible for items delivered to the incorrect address due to customer error at checkout. Please be sure to check your shipping address for accuracy prior to checking out.