SuedeSentiment

Personalised Jewellery and Glass Art Accessories

Shellharbour, Australia · 9803 Sales

SuedeSentiment

Personalised Jewellery and Glass Art Accessories

Shellharbour, Australia 9803 Sales On Etsy since 2012

5 out of 5 stars
(1735)
Shop owner

Pauline

Contact

SuedeSentiment is taking a short break

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Note from shop owner Hi, my shop is temporarily closed until 4th August due to travel commitments. I'll be able to accept new orders again from the 4th. All previous orders are on their way.

DELIVERY TIME ESTIMATES:
✉ US parcels 2.5 - 4 weeks or so
✉ Canada usually 6 - 8 weeks or so
✉ UK, Europe & NZ usually 2 - 4 weeks or so
✉ Australian parcels usually up to 1 week

I'm in Australia - delivery times are a GUIDE only, as I depend on efficiency of postal services and customs, and postal delays do occasionally occur. I appreciate your patience.

If you have a general enquiry that's not related to delivery of a current order, I'd appreciate if you can please hold off till the 4th, when my shop will be open again, thanks.

Kind regards, Pauline

Note from shop owner

Last updated on Jul 24, 2016

Hi, my shop is temporarily closed until 4th August due to travel commitments. I'll be able to accept new orders again from the 4th. All previous orders are on their way.

DELIVERY TIME ESTIMATES:
✉ US parcels 2.5 - 4 weeks or so
✉ Canada usually 6 - 8 weeks or so
✉ UK, Europe & NZ usually 2 - 4 weeks or so
✉ Australian parcels usually up to 1 week

I'm in Australia - delivery times are a GUIDE only, as I depend on efficiency of postal services and customs, and postal delays do occasionally occur. I appreciate your patience.

If you have a general enquiry that's not related to delivery of a current order, I'd appreciate if you can please hold off till the 4th, when my shop will be open again, thanks.

Kind regards, Pauline

Pauline

Contact shop owner

Pauline

Reviews

Average item review
5 out of 5 stars
(1735)
ashleemartindale

ashleemartindale on Jul 27, 2016

1 out of 5 stars

The item we ordered never arrived and the seller was unable to provide a tracking number, replacement, or refund. Very unprofessional.

Pauline

Pauline responded on Jul 27, 2016

Ashlee, you provided an incorrect address in both Etsy and Paypal. I cannot be held responsible for your personal error. Despite this, I have done my best to assist. You confirmed delivery occurred to the incorrect address, so we both know it arrived. I've suggested speaking with the other resident and your PO, to obtain the parcel. If it has instead been returned to me, I've simply requested you await its arrival to me so I can resend to your correct address. Your frustration is understandable, but has been very unfairly directed at me. I'm very disappointed with the dishonesty and unkindness of your review.

View all 1735 reviews

About

Wonderful gifts for wonderful people!

Welcome to Suede Sentiment, where everything happens in my small, sunny Aussie home studio. It's here I play with new ideas, stamp, form, polish, tumble, Photoshop, print, assemble and package. Phew!

Stories, memories and emotions are dear to me in my work ... It's wonderful having the opportunity to create personalised jewellery and accessories that hold meaning to a recipient; lovely reminders of the people, places, times and inspirations that are so special.

My glass dome range is also wonderfully personal in its own way ... I'm particularly drawn to words and images that evoke a smile, nostalgia, or bring a sense of strength or inspiration. These designs are not only adorable and tactile, but make ideal gifts.

I appreciate your visit, and hopefully I'll have the opportunity to make a special accessory or piece of personalised jewellery for yourself or a loved one!

~ Pauline

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Shop members
  • Pauline

    Owner, Designer, Customer Service

    The beautiful east coast of Australia is my home, close to the mountains and sea. I enjoy travel, photography, gym, home design and decorating, and I have to admit ... I live and breathe my business!

  • Bella

    Supervisor, Cutie

    I oversee the production process, and try not to be too big a distraction.

Shop policies

Last updated on July 14, 2016

Accepted payment methods

Payment
PAYPAL: I appreciate payment via Paypal kindly at the time of checkout, or with a credit card via Paypal. The following will help with using a card: http://www.etsy.com/help/article/361
Shipping
🌟 Estimated DELIVERY time from Australia:
• US usually 2.5 - 4 weeks
• Canada usually 6 - 8 weeks
• UK/NZ usually 2 - 3 weeks
• Europe usually 2 - 4 weeks
• Australia usually up to 1 week

A GUIDE ONLY as I depend on efficiency of customs, which can sometimes be unpredictable. Very occasionally international delivery may be up to 8 weeks. Please note Canadian delivery times are often very lengthy.
• I'll make and send your order within 1 - 3 days.
• Please, only order if you accept the possible delivery time frame.

NOTE: Canada delivery time tends to be extremely lengthy.

EXPRESS SHIPPING: click 'shipping' tab beneath photos for details, and see last 2 listings in my shop and add the relevant one to your cart if required.

ADDRESS:
I will ship to the address on the Etsy checkout page, so please ensure it's correct and has a personal mailbox. I cannot be responsible for, or refund for, loss of a parcel due to an incorrect address. If a parcel returns to me due to incorrect address, I will resend once I receive new payment for re-shipping.

CANCELLATION:
Accepted if requested within 3 hours of placing the order. I strictly cannot accept cancellation or change an order if it's a personalised or hand stamped item on which I've already started work, or on an item/s which has already been sent.

IMPORT DUTIES AND TAXES:
Shipping costs do not include any possible import VAT fees, taxes, or duties at the time of delivery - these are the soul responsibility of the buyer.

PERSONALISED BRACELET ORDERS:
Please proofread message for the scroll, as I will stamp as you've provided it. Please specify if a message is to be in all capitals, otherwise I'll stamp in upper/lowercase, which is generally more aesthetically pleasing.

JEWELLERY CARE:
• Clean jewellery if necessary with a damp cloth or soft jewellery cloth
• Avoid chlorine, chemicals, antibacterial soaps, fragrance, jewellery dips
• Avoid wearing jewellery during swimming, bathing, sports and bedtime
• Avoid water submersion of glass dome and leather items
• Avoid storing glass dome items in direct sunlight or humid conditions
Refunds and Exchanges
• Personalised items: Unfortunately not returnable or refundable.
• Late Arrival: I cannot be responsible for customs or postal delays (very occasionally international delivery can be up to 8 weeks, 9 weeks for Canada). In the unlikely case of non-delivery, I must be notified of this by 8 weeks from date of shipping, otherwise the parcel will be assumed delivered and no further action can be taken. If postal theft is suspected it will be necessary to begin an investigation with your post office.
In the case of non-delivery, please communicate with me - I will help, whereas a negative review won't.
• Return/Refund: Only for non-personalised items, at my discretion only after receiving communication from a buyer first. In this case the item must be returned within one (1) week of delivery, strictly in unworn/unused condition, in a bubble mailer for protection. A refund cannot be given if there are signs of damage or wear.
Item needs to be returned with proof of lodgement or tracking. Refund is for item price minus original, and return, shipping cost.
• Damage: In the unlikely event of an item arriving damaged due to shipping mistreatment, please message me without delay with photo/s showing damage to item and packaging. It's essential that item and packaging is kept for proof of damage.
• Warranty: Strictly up to one (1) month only from the date of receiving. Covers defect only, not normal wear and tear or obvious misuse. If your new item has a defect please message me without delay through Etsy messages and attach a close-up photo/s of the problem (and packaging if damaged). A photo/s is essential so I can view and address the issue. If an order arrives with an error (of mine), I will remake to original order specifications.

I can NOT accept the following reasons for return or refund:
• Customs or postal delays (international delivery may very occasionally be up to 8 weeks; possibly up to 9 weeks in Canada)
• Personalised / customised items
• Earrings, due to hygiene reasons
• Parcel returning to me due to incorrect or un-deliverable address
• Refusal and return of parcel (esp. due to customs taxes charged in buyer's country)
• Loss of item or component/s by recipient
• Incorrectly given order information
• Allergy or skin discolouration
• Breakage or deterioration due to normal wear and tear or misuse, etc. I check all materials for quality prior to sending - I am not responsible for accidental breakage once item is received and used
• Deterioration due to contact with chlorine, chemicals, perfume, antibacterial soaps, jewellery dips; and water (in the case of leather or glass dome items)
• Fading of metal stamping impressions or glass dome images

If there's a problem with your item, please contact me without delay through Etsy messages and I will do my best to offer a solution.

More information

Last updated on Jul 13, 2016
Frequently asked questions

Express Shipping

Click the "shipping" tab beneath photos for details. If you need Express shipping, please see the last 2 listings in my shop, and add the appropriate one to your cart along with the item/s being purchased.
Once shipped:
• International (to US): should arrive in 5 business days or so
• Here in Australia: should arrive in 1-2 business days

Measuring for a Bracelet Order

Please measure snug (firm) around the narrow part of the wrist. Use a tape measure, or use string and measure against a ruler. Do NOT add extra to the measurement please, as I WILL ADD to the measurement for a comfortable fit.

Further Questions?

It's easiest to refer to the listing description, photos and shipping tab which are comprehensive and detailed. If you need further info, feel free to contact me via the "ask a question" tab at the top.

Care of Glass Dome Necklaces

A little care will help ensure your necklace is lovely for a long time:
- When possible store in a plastic ziplock bag, which may reduce tarnishing
- Remove before showering, swimming and bed time
- If cleaning is required use a slightly damp cloth
- Avoid direct contact with fragrance, cleaning chemicals, jewellery dips, chlorine and hairspray