Items have different production times. You can review the date information Etsy provides on the listing for estimated shipping and delivery. All delivery dates are estimates only, nothing is guaranteed. I always advise ordering well in advance for any upcoming event.

At this time I am not accepting rush orders.

Proofs are not sent for every item. Proofs are only offered on the map prints and map ornaments, and they can be added on for an additional fee. All other items, proofs are not sent. I copy and paste the information provided to me, so please double check your spelling and dates.

If you choose not to purchase a proof for the map items, you remove the ability to review the item prior to printing. The map and layout is final and will not be changed. If you receive your item and there is an error due to information you provided, replacement options may be available for an additional fee.

I do not do any design or production work before purchasing.

Any changes to the design or layout of any product (outside of standard personalization on the item), must be cleared with me prior to ordering. Some substitutions or changes can not be made. We reserve the right to automatically cancel an order if requests for changes are made without prior approval.

I do not offer gift wrapping services at this time. Orders are packed for secure shipping, as my main focus is making sure your item arrives in perfect condition.

For orders that have arrived damaged, due to shipping - you must contact us within 7 days of receipt and provide clear photos of the damaged product, along with photos of the damaged box/packaging to show proof of damage during shipping. This is for claim purposes on our end. Damage claims will not be accepted without both types of photos. Once we receive this information, we will review for replacement options.