PorcelainKingdom

I do accept returns and exchanges.

Returns:
If the item was delivered broken please send me video proof of it within 24 hours. The return shipping will be payed by me. You will get a full refund excluding the fees for Etsy/PayPal.
If a customer just doesn’t like the product she/he received the return shipping will be payed by the buyer. You will get a full refund excluding the fees for Etsy/PayPal.

Exchanges:
Exchange of an item is possible for another item with the same price. All the shipping costs (return and new one) will be payed by the customer. I will send a new item only after receiving back the previous one.
Digital items are non-refundable.

Please see the time terms of returns and exchanges.

I accept PayPal and Etsy Payments.
When using PayPal additional fees may apply (for PayPal transactions).

If you would like to have a layaway please let me know in advance.

!!!
Due to the COVID situation all the shipments may experience delays. I am very sorry for any inconvenience in advance!
!!!

I use Russian Post delivery service. All shipments have a tracking number.

🇷🇺 Shipments within Russia:
Ordinary shipping: 3-7 days
Express shipping: 1-2 days

🌏 International shipments:
Europe: 1-2 weeks
Rest of the world: 2-4 weeks

Information about delivery times is approximate. Please allow some contraventions especially at the most festive time of the year.

I use Standard Shipping method which is the cheapest option. This means you will get a tracking number but your parcel won’t be insured for cases of lose and damage.
If you need an insurance for the shipment OR you need a courier delivery service please use Shipping Upgrades provided for each listing.

The buyer is responsible for all Customs charges, taxes and additional postal fees, which can apply. Please see Customs rules of your country.


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Non-delivery
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Please ensure that the delivery address is correct and includes a full address with the name prior to placing an order. If any package is refused upon delivery, is never picked up from the postal office, or requires re-shipment due to an incorrect address (or any reason) the buyer is responsible for paying the subsequent reshipment fees.
Only after the Seller gets the parcel back the Buyer can get the refund. The refund amount will be reduced by all the transport service commissions, PayPal and Etsy fees.

I do accept custom orders. Please contact me if you have one.

1. Information I Collect
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

2. Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
* as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
* when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
* if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
* as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
* Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
* Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
* Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
* Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
6. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
* Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
* Change, restrict, delete. You may also have rights to change, restrict my use
of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
* Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
* Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
7. How to Contact Me
For purposes of EU data protection law, I, Olga Mironova, am the data controller of your personal information. If you have any questions or concerns, you may contact me at porcelainkingdom [!at] gmail.com.