PourBoyCeramics' Shop Policies
Welcome and thanks for stopping by my store. I strive to offer an interesting varity of unique and one of a kind ceramics that will appeal to many people's tastes.
If you don't see what you're looking for drop me a line and I'll see what I can do.
I offer a Layaway option and Multi Item Discounts, please see the "additional information" section on my policies page or convo me with any questions or suggestions that you might have on how better to serve my customers.
Thanks for stopping by. Have a great day!
I accept both Pay Pal and Etsy gift cards. Please note that orders can NOT be cancelled once submitted and paid for. Note return and exchange policies below.
All orders are shipped via USPS within 1-3 business days of receiving payment. Due to the fragile nature of the items being shipped a small handling/packaging fee and postal insurance fee is included in the cost of shipping. I'll make every attempt to combine shipping on multiple purchases when ever possible.
Any order totaling $100 or more shipping to the continental U.S. is eligible for free shipping using coupon code FS100. Layaway options are still available.
Refunds and Exchanges
Upon receiving your order, please inspect it for accuracy and overall satisfaction. If there is a problem, please inform me with in 48hours and I will work to resolve the issue. I will refund the purchase price of any item that is damaged during shipping once it is returned to me.
As well as any item may be packaged, damage during shipping does sometimes happen. This is the reason I insist on postal insurance. I must ask for the return of the damaged item, at the customer's expense, before a refund can be made in most cases.
Additional Policies and FAQs
Multi Item Discounts:
Our multi item discounts have changed to make saving on your favorite item better. Now you can save 10% - 25% off your purchase, based on the number of items that you buy.
Here’s how it works and the new coupon codes.
Any time you purchase 2 -10 items you can use the code; MID10 to save 10%
Purchases of 11 - 20 items, use the code; MID20 to save 20%
For purchases of 20+ items, use the code; MID25 to save the maximum 25%.
Discounts do not apply to shipping and please note that combined shipping is estimated in my listing as there is no way for me to figure exact shipping costs on multiple items. I also charge a small ($1.00 per item) handling fee to cover the cost of shipping supplies, but do refund any overpayment of $3.00 or more via Paypal.
Any purchase(s) totaling $100 or more is eligible for a layaway option.
This option is available for all items listed in this shop or for custom orders.
Here’s how it works;
Convo me with a list of the item(s) that you would like to use our layaway option for, and how often you want to make a payment. You can spread the payments out weekly, bi-weekly or monthly for up to 2 months with a 20% (non refundable) deposit on the merchandise.
I will work out the terms of the sale and convo you back with the details. ( ie: deposit required, cost of shipping for the item(s), the remaining payment amount(s) and when they will be due)
If you agree to the terms, convo me back and I will deactivate the listings for the items that you’ve requested and create a custom listing for your purchase for the amount of the deposit I require to hold your items until they have been paid for in full.
It will look like this; Custom listing for (your first name) 1of 8 (or how ever many payments we agree on) and be for the amount of the deposit.
I will continue to create custom listings based on the payment plan we agreed, with the shipping on the last payment.)
When you have made the last payment, I will ship your order within 2 business days.
Please be advised that this option is an agreement to buy the items listed in the first custom listing , for the total agreed in the time frame agreed.
Once you’ve accepted the terms of the agreement, by making the first payment, no discounts or refunds will be available. If you do not make each subsequent payment on the date agreed, you will forfeit all of the payments that you have made up to that point and I will reactivate the listings for the merchandise.
I will send a reminder convo each time I post a new payment listing, with a link to the listing .
Please note that any bisque item in my shop can be ordered as a finish piece for an additional charge. Please note that to glaze a single piece is very expensive.
Please contact me before purchasing an item if you would like it finished so that I can create a custom listing with the corrected price of the item.
Last Updated July 25, 2014