PreppyPineappleShop

Free Shipping-on order $35 and up
One Day Shipping-Ships within 1 business day of ordering (doesn't include weekends, national holidays and weather delays)


WE ARE NOT RESPONSIBLE IF ANY OF OUR POLICIES, ORDERING INSTRUCTIONS, SHIRT SIZES AND STYLES or FAQS ARE DISREGARDED.

TUMBLERS: Design is made with High Quality Outdoor Weather Resistant Vinyl.
SHIRTS: Design is made with HTV or Dye Sublimation, please read product descriptions.

PROVIDING ALL DETAILS
All processing times are based on you providing all the details needing to complete your order. Orders will be delayed up to 10 days or until you provide all missing details. After 10 days we will cancel your order if we have not received a response from you.

CHANGE OF ADDRESS
It is very difficult to change your address after your order is placed, we will try are very best but we are not responsible for deliveries to wrong addresses associated with your Etsy account

RETURNS/EXCHANGES:
Due to all items being personalized we do not accept returns or exchanges. If there are any issues with your order you must notify us within 48 hours of delivery.

FONT CAPITALIZATION & LOWERCASE
We copy + paste the names you provide at checkout, The names will be printed EXACTLY as you type them. Example: if you provide the names in all lowercase, they will be printed all lowercase. If you provide the names with the 1st Letter Capitalized, we will print them with the 1st Letter Capitalized.

FONT COLOR
If you do not provide a font color at checkout in the “notes to seller” section, your order will be made using the font color seen in the main photo of the product you ordered.

MONOGRAM ORDER
Monograms (Font 7 & 8) are to be provided in Monogram order: First, Last, Middle Name. We are not responsible if you provide the monogram in the wrong order

SHIPPING OPTIONS:
First Class 3-7 business days
Priority Shipping 2-3 business days
Express Priority 1 business day
(International shipping times defer, please see shop policies)

We CAN NOT guarantee any specific delivery date. We can guarantee that we will have your item(s) shipped by a certain date, but once USPS has possession of your order we have ZERO control on when they decide to deliver it. We are not responsible for shipping delays due to incorrect addresses, weather and holiday delays.

CARE INSTRUCTIONS:
Tumblers/Cups: We always advise to hand wash in cold water and let air dry! Although all our items are made with 5 year outdoor resistant vinyl and is durable enough to be on a car in wind, rain, sleet and snow! We personally wash all of ours on the top rack of the dishwasher and have ZERO fading or issues BUT.....because we all have different dishwashers and different heat settings.. JUST HAND WASH! :)

Shirts:Turn garment inside out and wash wash cold on delicate cycle. Lay flat to dry. Do not bleach, dry clean, or iron directly onto the design.

MISTAKES WITH YOUR ORDER:
We are human and we do make mistakes, sometimes. Send us a message and WE PROMISE to have a new item(s) in the mail to you in less than 24 hours.

Please email us at feedback@preppypineappleshop.com, in order for us to process your request.

Include the following information:

First and Last Name:
Name of the Etsy Shop you purchased from:
Date of your Event:
Order # (if you have it):
Photos of damages or mistake:

(you must reach out to us via that above email address in order for your issue to be resolved)