PrettyLovelies' Shop Policies
♥ Welcome to Pretty Lovelies! ♥
We are so happy to have you here!
Feel free to contact us with any questions or special requests.
Actual Item Colors vs. Monitor Colors
Please note that actual item colors may differ slightly from item colors due to differences in monitors.
Payments can be made through GOOGLE CHECKOUT or Paypal. Google Checkout is a safe and easy way to make payments with a debit or credit card including VISA, MasterCard, American Express, and Discover.
You can get more info. about Google Checkout here: http://www.google.com/checkout/testimonials.html
If you have special circumstances regarding payment please contact us via convo before making purchase.
Once you place your order, an invoice will be sent to the email address that you have on file with Etsy. This email will contain a link where you can make payment. If you aren't already a member you can simply fill in your information to make a payment using your debit or credit card. It's so easy and it's Google, so you know it's safe!!!
All orders must be paid for within 1 day of purchase. If after 1 day no payment has been received, a friendly reminder will be sent. If after another two days payment has still not been received, the order will be canceled and items will be relisted.
***PLEASE NOTE*** Updated 4/3/2012: I am pregnant so orders are taking longer than normal to ship. Please expect orders to only be shipped once a week on Saturday. If you need your order shipped faster please send a convo before ordering to discuss.
Thanks in advance for your understanding!
US Orders are generally shipped within 2 - 5 business days after order is paid for. Business Days = Monday - Friday.
International Orders are shipped on Saturdays.
All US orders are shipped in a bubble mailer via USPS First Class Mail. In order to conserve paper, we do not include receipts with orders. If you would like a paper receipt, please leave a message in notes to seller when checking out. You may also notice that there may be packaging bubbles in your little bubble mailer. In order to ship to you at the most inexpensive method possible, this is often required to reach the specified thickness that the US Post Office requies.
Shipping upgrades such as Priority Mail, delivery confirmation & insurance are available upon request. To add any of these additional services please send convo prior to making payment.
Estimated Delivery Times
First Class Mail generally takes approx. 2 - 6 days, but can still sometimes take up to 14 days for delivery. If you have not received your package after 2 weeks from shipping notification please contact us.
All international orders are sent in bubble mailer via USPS First Class Mail. In order to conserve paper, we do not include receipts with orders. If you would like a paper receipt, please leave a message in notes to seller when checking out.
Please note that First Class Mail does NOT include a tracking number or insurance. As we cannot be held responsible for loss or damage, insurance is highly suggested.
Shipping upgrades are available on request. Please contact us before making payment to add any additional services.
Estimated Delivery Times
Shipping times vary by location. Please allow up to one month for delivery. Again, we cannot be held responsible for lost or damaged packages that are not insured.
Internationl Taxes / Duty Charges
Also note that your country may impose taxes and/or duties. We are not responsible for these charges. Your package will be marked as a retail item at the value it was sold at. Please do not request that we mark package as a "gift."
All orders are sent to Etsy address. Please be sure this address is correct or make a note in notes to seller section when checking out to alert us of correct mailing address.
It is the customers responsibility to be sure that the correct address is supplied and that this address can accept deliveries. We cannot be held responsible for packages returned or deemed "undeliverable" due to incorrect address being provided by customer.
If you place more than one order within the same day, please contact us before making payment to have the shipping combined. Orders paid for separately cannot be combined.
Refunds and Exchanges
Refunds are accepted on a case by case basis. If you would like to return an item you must contact us within 7 days after your order is received stating that you would like to return an item for a refund. Returned items must be received in unused condition in original packaging. Please note shipping charges will not be refunded and buyer pays for return shipping.
Additional Policies and FAQs
Feedback is left by request only. Please send us a convo if you would like us to leave you feedback.
We will happily accommodate custom order... just send us a convo and we'll put together a special listing for you.
Last Updated April 3, 2012