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Last updated on Jan 6, 2026
Reviews
4.9
(1261)
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We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
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Shop policies
Last updated on Jun 7, 2022
Shipping
See item details for estimated arrival times.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment options
Secure options
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: accepted
Request a cancellation: within 24 hours of purchase
More information
Last updated on
Dec 17, 2025
Frequently asked questions
What if I submit the wrong delivery address?
If at checkout you enter the incorrect address we are not held responsible for the loss or delay of the parcel.
It is the buyers responsibility to make sure all lines of the address are correct.
We will not refund nor replace orders with incorrect postal addresses.
What if my parcel is returned to you?
If the goods are returned to us as an incorrect delivery address was left at checkout, or are uncollected from the post office, we will require a postage fee to be paid for the goods to be re-sent.
We will not send goods out with out this charge being made and the correct address confirmed via E-mail.
Orders will be then be held for 10 working days. after we have sent your the first notification email.
If the item is no longer required, we will only be able to refund the cost of the item and does not include the original shipping fee.
What if my parcel hasn't arrived yet?
If for any reason your parcel has not reached you by:
Standard Shipping - 10 working days
Tracked Shipping - 7 working days
Please get in touch with us via Etsy messages.
We will then launch an investigation with Royal Mail which can take up to 30 days. Unfortunately Royal Mail will not look into claims before the above timescales.
Refunds or replacements cannot be issued until Royal Mail have investigated the claim.
We cannot be held responsible for parcels that are delayed by problems out of our control. (i.e Weather conditions, Royal Mail Delays) or for orders.
What is your cancellation policy?
Due to the nature of personalised items, we allow a 24 hour cooling off period. After this, orders are unable to be cancelled as production will have already begun.
What is your returns policy?
All orders are made to your requirements and personalised items are unable to be returned unless faulty or in the unlikely event that there is a personalisation error during production.
Please double check when submitting personalisation during checkout. We cannot be held responsible for incorrectly supplied information.
We are also unable to accept returns on personalised items that do not fit so please check size guides before ordering or feel free to contact us by email for clarification.
What if my item is faulty?
As items are made by hand, mistakes are possible, please contact us within 7 days of delivery to notify us of any errors so we are able to rectify this for you.
If an item is faulty, we will provide a free returns label for you to return the item to us, Upon receipt, the replacement will be issued and will be the same product, size and personalisation as the original order.
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