Shop policies
Based out of Ontario, Canada we currently supply stores direct across the country and offer retail shopping via our Etsy ship or our website www.primpickins.ca.
We welcome custom orders too!
Accepted payment methods
Returns and exchanges
Payment
Payment is due upon order placement.
Returns/refunds will be reviewed on a case by case basis.
Shipping
Canadian items generally come with tracking numbers, standard shipping to USA and beyond does NOT come with tracking.
If you would like your package to be tracked, please send us a note and we will let you know the cost difference to upgrade.
Most items we keep small stock of, or are made to order right away. Generally ship one week from order date (sometime when we're busy, it can take two weeks) not including shipping time. If your order is needed for a specific date just let us know and we'd be happy to hurry!
Oftentimes if the product is in stock we ship within a day or two.
INTERNATIONAL BUYERS: please note, basic shipping to for international orders do not generally come with tracking. Items going overseas often travel from Canada Post via Surface Shipping which can take anywhere from 3 weeks to 3 months. Please be patient when awaiting your product arrival. If you would like to upgrade your shipping to a shorter time period and to include tracking, please private message us to obtain an upgrade quote.