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More information
Frequently asked questions
Custom and personalized orders
welcome custom orders for clay dragons! Custom work starts at $45 for a basic 3" tall dragon with simple horns and wings. Prices go up for additional materials, paint jobs, props, complexity, increased size, etc. Feel free to send me a convo to discuss details - I am more than happy to answer your questions and give price quotes.
Payment is required in advance for custom work. My turnaround time on a custom order is usually between 1-2 weeks. If you'd like to see more examples of my work, please visit my Twitch channel where I will livestream the process (https://www.twitch.tv/jenesee), my Facebook page (https://www.facebook.com/media/set/?set=a.1150903838293572.1073741863.100001218996113&type=1&l=abb) or my twitter (@jenesee).
Sizing details
The average height of a sitting/standing critter is about 2.5 to 3 inches (5.5-6 cm) tall. They will easily fit in one hand.
I do offer larger, oversized critters/figures for custom orders.
Gift wrapping and packaging
I take great care to pack my critters securely. Each figurine is carefully wrapped by UPS/FedEx in a small box which is then secured in a larger shipping box with additional padding to ensure safe delivery to your doorstep. If your item has been damaged in transit, please contact me ASAP with photos so that I may assess the damage and determine further steps. Each item is insured by the shipper.
If you are sending your purchase directly to a gift recipient and would like to include a gift message, just let me know in your checkout note and I will include a hand-written gift note.
Care instructions
Premo clay is a delicate medium, so please treat your creatures(s) gently. Even though they are baked and have a glaze of gloss, please avoid dropping them on hard surfaces, directly hitting any small spikes or wings, and keep them out of the reach of children and pets. No feeding after midnight!
If they get dusty, you can clean them with a damp cloth. The glaze is water resistant so it can take a bit of water, but don't leave your dragon submerged for long and don't use any cleaning products on it.
Shipping & processing time
I will ship premade ready-to-ship orders within 2-3 business days of receiving payment. Custom work and made-to-order items may take up to 2 weeks to dispatch, but if I finish them before the ship by date, I will send them sooner. I cannot guarantee shipping arrival dates because USPS/UPS does not guarantee those dates. I do, however, guarantee that my orders will be in the mail on or before the ship by date shown on your order receipt, barring any extenuating circumstances.
Sales tax and VAT
INTERNATIONAL CUSTOMERS:
If you live outside of the United States, please be aware of any potential taxes, duties and customs fees that you may incur from importing my items to your country, as you are responsible for these charges. For more information, I encourage you to consult your post office or an official government website. If this poses a problem and you wish to cancel your order, please contact me ASAP.
UK CUSTOMERS:
Please be aware of the import VAT (20%) and an additional processing fee charged by the post office of £8 on any orders over £15. These additional costs are NOT included in item and shipping price and must be paid by you.