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ProfessorBooknoodle's Shop Policies
If you have any questions, please let us know, and we will be happy to help. We check our email and Etsy convos throughout the day.
Customer service and customer satisfaction remain our top priorities! We are always happy to answer any questions you may have about our merchandise. Please feel free to make inquiries.
We accept credit card payments through Etsy's Direct Payment and through Paypal. Both will be available when you checkout. We ask that payment be made immediately upon purchase. New York State residents will be charged sales tax on the item plus shipping.
Customer service and customer satisfaction remain our top priorities! We are always happy to answer any questions you may have about our merchandise. Please feel free to make inquiries. We check our email and Etsy convos throughout the day.
We ship most items in 1-3 business days with exceptions made for severe weather conditions or postal holidays.
If you have any questions or want to know the cost of shipping multiple items ahead of purchasing them-- feel free to email us!
We use the US Postal Service for nearly all shipments.
For Multiple Purchases:
1) For Shipments within the U.S.:
When it is possible to package items together to save shipping costs (depending on their size, shape and weight) we are pleased to do so and will refund any extra shipping cost saved to your credit card or Paypal account. or, if you contact us before purchasing, we will be happy to let you know the amount that multiple items will cost and pre-adjust the shipping charges on those items to the reduced amount.
2) For international multiple purchases:
The US Postal Service fee structure does not provide shipping discount benefits for multiple items purchased. However if you purchase items and we are able to save you money by shipping them together, we will make every effort to do so and will refund any amount paid over the actual shipping cost at to your Paypal account.
International Buyers Please Note: Customs charges, Import duties, and taxes are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these
additional costs will be prior to bidding or buying. These charges are normally collected by the postal service, delivery or freight (shipping) company, or when you pick the item up please do not confuse them for additional shipping charges. We do not mark merchandise values below value nor do we mark items as 'gifts' as U.S. and International government regulations prohibit such action. Also, we will always email you with the date that your item was shipped (usually 1 - 2 days after payment has cleared). Packages may occasionally experience delays in the Customs process. Such
delays, regretfully, are beyond our control.
Refunds and Exchanges
Valid returns are accepted. We strive to accurately describe and present our wares. We take great pains to pack items securely. If you have experienced damages or losses due to shipping, please contact us immediately. We use Delivery Confirmation on all domestic shipments.
Last Updated February 16, 2015