k on Jun 10, 2016
Really sleek and stylish quality product. A very nice and responsive shop owner.
k on Jun 10, 2016
This is a beautiful, supercute pillow!
ewermine2 on May 18, 2016
thanks for the careful packaging - great items
Project Sarafan is on Facebook, Pinterest, Instagram (projectsarafan) and Twitter @kaftansarafan, where we post updates and promo codes.
Owner, Maker, Designer, Curator
We hope information below answers your questions. If you have a question however please don't hesitate to contact us!
IMPORTANT Project Sarafan is based in Dublin, Ireland. Many countries collect taxes on imported goods. They are the responsibility of the buyers so please find out about them before purchasing. You can use a duty calculator like this for an estimate of taxes and duties: http://www.dutycalculator.com/
Most of our items are made of/contain vintage silk. Because silk doesn't withstand water treatment or agitation of drying well those items should be dry cleaned (and sometimes hand washed), as per listing description.
It is important to note that although the vintage fabrics have been carefully unstitched, dry cleaned and ironed, there could be minor creases and discoloration (darker or lighter permanent stains) on the silk which are hardly noticeable and can be reasonably tolerated in a vintage item.
Cushion inserts are not provided unless stated otherwise in the listing.
Vintage items will usually have some signs of age (tarnished, rusted etc.) even if they are unused. We inspect and clean our items thoroughly except where signs of ageing give special charm and character to the item, and describe their condition as accurately as we can in the item description and photos.
All Vintage lighting is sold "as is", is used, comes without any guarantees or warranties, and must be checked by a qualified electrician prior to use for your safety.
Accepted payment methods
- Accepts Etsy gift cards
We can also accept bank transfers in the Euro zone using BIC and IBAN through the European SEPA system (your bank will be able to help with this); and
in Ireland we can accept cash (please contact us) if you arrange to pick up your item.
IMPORTANT: Many countries collect taxes on imported goods. They are the responsibility of the buyers so please find out about them before purchasing. Use this tool to calculate import taxes in your country http://www.dutycalculator.com/
The shipping cost includes the actual cost of shipping plus Paypal / Etsy commission on the amount; we charge ca. €1-2 on top of that to pack larger/fragile items.
We recommend to all our customers to use Registered mail with tracking which is available for purchase via shipping upgrade. Some items of higher value are posted by registered post only - this is mentioned in the individual listings.
IMPORTANT: We post to your Etsy address (unless agreed otherwise). Please be sure that you or someone else on your behalf is present at your shipping address to receive / sign for packages approximately 1 to 3 weeks after ordering from Project Sarafan. We cannot be held responsible for packages which are undeliverable or not collected by the Buyer from their post office for any reason. No refunds will be issued for cost of goods or postage paid for items returned to back to us as undelivereable and damaged.
REFUNDS are issued for goods returned to us within 2 weeks from receipt of the item by the buyer and subject to notifying us, the seller, as soon as you, the buyer, decide to return the item. The item must be unused and in original packaging. The buyer pays for return post. Refund of the price of the item will be issued upon its arrival to us.
PACKAGING. To keep costs low for you we recycle packaging so generally your purchase will be packed with security for the item in mind.
COMBINED SHIPPING. we ship via An Post. Please note that that in certain instances (especially if you are purchasing more than 2 items) shipping cost needs to be adjusted (either up or down). This
is because a lightweight item that ships free with another item may increase the total package weight to bring it into the next weight bracket which means it will cost more, usually insignificantly. All information on shipping costs is contained in the Irish Postal Services website: http://www.anpost.ie/AnPost/PostalRates/Standard+Post.htm
Post from Ireland reaches most worldwide destination in between 4 to 10 days but officially An Post (Irish postal services) claim that it can take up to 45 days. Please be patient if your item takes longer than usual.
Shipping to Northern Ireland costs the same as within ROI. Any shipping overages over €2 will be refunded.
Countries we have posted to so far are: USA, Canada, New Zealand, Australia, Japan, Great Britain, Ireland, Germany, Finland, Singapore, Italy, France, Norway, Denmark, Belgium, Switzerland, China, Qatar, The Netherlands, Croatia, Russia, Brazil, Malaysia, Thailand, Chile, Spain, Sweden, Israel, Hong Kong, South Korea, Taiwan,
Refunds and Exchanges
If you wish to return the item for whatever reason, please contact me and I will accept returns returned to me within 14 days from the day you receive the item(s), if item is returned in its original condition, In its original packaging. You must notify us first of your intention to return. We will issue a refund with the exception of the shipping fee. Shipping for returns has to be covered by the buyer.
We cannot be held responsible for packages which are undeliverable or not collected by the Buyer from their post office for any reason. No refunds will be issued for cost of goods or postage for items returned to us as undelivereable and in damaged condition.
Additional policies and FAQs
If you need a gift wrap, please let us know and we will be happy to arrange for a small fee.