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Shop policies

Last updated on January 16, 2013
My name is Diana...My adventure with felt started a few years ago...I was fascinated with this technique for the first time....I create with passion and I'm still looking new ways of expression.
I use high quality,natural materials only and I try to keep my works unique and originall.
Here you can find my pollicy,if you have any additional questions,please contact me.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
  • Money Order
  • Check
  • Other Method
Returns and exchanges
In case you do not like the item, you can send it back within 7 working days after you receive it - if it does not show any signs of use or damage, I will refund your money after I receive the item. Shipping costs will not be refunded. 
In case of insured parcel: check it when the courier arrives and if anything is not right do not accept the parcel and contact us, we will start the refund procedure and refund your money when we get the item from the messenger service. If you do not receive the parcel at all, contact me and we will investigate and try to get the money back to you if the item is lost.
I accepted paypal payment only.
I expected you to pay for the item within 5 working days.
If you don't pay and don't contact me,the order will be cancelled.
All items will be shipping via the priority air mail no later then 3 working days after confirmation of the payment.
It is possible to use other mail service(ups or other)and send insured parcel,but you have to contact me first as the costs will be diferent.
I'm not responsible for lost or destroyed mail,but if anything like this happens,please contact me.
If you want to add any other items to the parcel,contact me immediately because I try to send items as fast as possible.
Additional policies and FAQs
As a seller, I leave feedback after receiving it from the customer.
If in doubt, contact me.
Thank you!