PuddletownBags' Shop Policies
My intent is to keep my business fairly small and always maintain the unique homemade style. Only a few items of a certain style will be made so everything I sell is something you won't see anywhere else. I put a lot of love into each item so I hope they will go to good homes where they are cherished and well used.
Paypal: I expect paypal payment to be made at the time of sale. If a buyer does not process payment within three days I contact the buyer once, wait 24 hours and then contact etsy to void sale.
I do not accept other forms of payment. No exceptions. Sorry, this has not worked out for me in the past!
Taxes: There is no sales tax in Oregon!
Prices are as listed and sales may or may not be posted prior to the time of sale.
Most items will be shipped within 5-10 business days of a sale. Smaller items will likely ship even sooner, but most items are made to order and special requests may take more time. Please let me know if you have any special shipping requirements prior to the sale. Shipment is always via regular first class mail unless buyer makes prior arrangements.
Refunds and Exchanges
Refunds and/or exchanges will be made for merchandise that is delivered damaged to buyer due to stitches falling out or material unraveling. No refunds are made for lost items. No refunds are made for items that do not fit. All item descriptions clearly indicate sizes. I have been known to take items back and adjust them if it is possible to do so though. The buyer has 5 days from time of receipt to report it before all refund/exhange offers are void.
Additional Policies and FAQs
I am able to offer a few (not all, sorry) of my bags at wholesale prices. Many of my bags I will only make a few dozen max.
I am not at all interested in consignment.
I get too many requrests for blog giveaways, charities, etc to respond to. I have my own charities and have been pretty well convinced that most blogs don't increase my sales with their features so I generally won't even respond to these requests.
I don't take custom orders. Sorry!
Last Updated November 12, 2011