Punktin's Shop Policies
Hello and Welcome! Thank you very much for stopping by.
NEW to the shop!
Tea towels, and cloth napkins are made by my sewing machine Ethel, an iron, threads, and my two hands. Tea towels and cloth napkins fabrics are designed by me and printed in North Carolina at Spoonflower.
The stuffed toys are meant to be enjoyed by anyone who loves food. The toys are recommended 6 yrs and up (or specified). Any of them can be choking hazards so please supervise children (and adults who need it)! Please use common sense. The felt foods are not plastic and they will not live forever. I try my best to sew on small parts well, but if you fling or pull them, you can stretch and eventually break them. Again, please be advised that not all products are for children.
I use my sewing machine name Ethel and my two hands to sew up my work. I try my best to sew with care as if I were giving them all to my children and family. The process is very slow but when I get an item done, it is all worth it every time.
The pillows are made from wool, fleece, and cotton fabrics (which I didn't design). These pillows are made by my sewing machines Ethel and Ruby, and my two hands.
I hope my work will bring you happiness!
I accept Paypal, major credit cards, and Etsy gift cards.
Please be advised that the Illinois Customers will have sales tax of 6.25% (Illinois) added at the checkout. Items are shipped after the payment is accepted.
Both Domestic and International Orders
Your order will be shipped with in 72 hours upon receiving payment (unless there is a tornado, flash flood, severe thunderstorm warning, flu, fever...stuff like that). If it is commissioned or out of stock item, the time line and payment is discussed with customer.
Domestic Orders(In United States)
If the shipping amount adds up to more than $6.00, you are automatically upgraded to Priority. Otherwise, items all ship via USPS First Class Mail. If you would like them shipped Express, Priority or some other way, please give me instructions and I can give you a quote.
All items are shipped via USPS First Class Air Mail. Please do not ask me to mark them as gifts for custom purposes. I love to help out but I cannot break the law. If you want your items shipped other ways such as Express or Priority, please give me information on who the preferred carrier is and I can give you a quote.
It is also true that the arrival of your package ranges anywhere from a week to 2 months. If we think that the package is lost, we will resolve the situation case by case.
The policy I like to stick to is that I cannot be responsible for items that have left my studio (which are in the postal system). In another words, if the parcel is lost, it is beyond my control. If the parcel has a tracking number, I will try my best to track it down by contacting the postal system. However, usually, it is a messy thing. So losses and damages will be dealt situation by situation
Refunds and Exchanges
I try to portray the item as accurately as I can. If you are unsatisfied or just plain hate the item for any reason, please send it back in the original condition when it was shipped, and you will be refunded promptly upon receipt (I am unable to refund shipping charges).
Additional Policies and FAQs
I do not offer consignment, wholesale, or trade at this time.
FEEDBACKS: If you are thinking about leaving negative feedbacks, please give me a chance to make things right for you. Customer satisfaction, honesty, and hard work is my policy and it would kill me if things are left unsatisfied. Thank you!
If you have any other questions, please contact me. I would love to hear from you!
Last Updated February 20, 2014