Pupa Franca

Zagreb, Croatia | 68 Sales


Pupa Franca

Zagreb, Croatia 68 Sales On Etsy since 2014

5 out of 5 stars (44)
Matea P.

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Matea P.

Announcement    FREE SHIPPING ON ORDERS OVER $100 USD!!! Hope you'll find something you like... :)


Last updated on Jun 12, 2019

FREE SHIPPING ON ORDERS OVER $100 USD!!! Hope you'll find something you like... :)


Average item review
5 out of 5 stars
See reviews that mention:
quality 9 shipping 2 customer service 3


From a childhood nickname to a life's calling

I could now say that my calling was evident even in my childhood years. Always carrying around my little plastic bag, decorated with some of my mum's sewing accessories like ribbons, buttons and safety pins, stuffed with all of my hobbies and interests I was having at that time: drawing, creating, sewing, embroidering, crocheting, knitting... With all that crammed in, I was ready to go anywhere. No wonder I was nicknamed Pupa Franca! (By the legend from The Northern Croatia, Pupa Franca was a woman who carried all of her stuff with her, whereever she went)...
Since then, my path was diverse. From the General Secondary Education to the Fashion Design at the Faculty of Textile Technology, University of Zagreb, Croatia and various design courses, from working as a Shopwindow Designer/Decorator in a private company for many years, to finaly discovering what I was meant to do. Now, when I think about it, it is funny how I knew it all along, but needed to grow in many ways before comprehending it...
Today, Pupa Franca is a small business focused on designing and making fashion & home accessories, always inclining to both, traditional and modern in order to evoke the past in the contemporary expression. Looking ahead with traditional arts in my background, I'm trying to keep those beatiful handworks defy industrialization and uniformity, also endeavoring not to let them fall into oblivion. My job is more a life calling than a job, since I live it each day through, enjoying each step in the process and do not get tired of doing so. I can finaly say I sincerely love what I do for a living and thereby have a lot of fun!

Around the web

Shop members

  • Matea P.

    Owner, Designer, Creator

Shop policies

Last updated on May 24, 2018
Thank you for visiting Pupa Franca's Etsy shop!

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and cancellations
Contact me within: 5 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
In case you weren't satisfied with your purchased item, you can send it back to me within 7 days of reception. The returning item has to be in unworn and undamaged condition, and I will refund its price to you upon receiveing it. 

Damaged or worn items are not refundable.
Shipping charges are not refundable.
I accept Paypal payments and etsy payments.

PACKAGING: All items are placed in a decorative logo bags and then packed in a padded envelope or appropriate box, depending on a purchased item. Every item is packed and handled with care.

SHIPPING: Items will be shipped from Croatia within 2-5 business days of receiving payment.

You will be notified by email as soon as your order has been shipped.

APPROXIMATE DELIVERY TIME: This will vary according to your location. Shipping time is 7-15 days for Europe and approximately 3 weeks for U.S. and other overseas countries.

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*Items will be shipped to YOUR ETSY ADDRESS. It is very important to notify if the shipping name and/or address don't match your Etsy address. 

In case you want your item shiped to an address other than the one you listed on Etsy, PLEASE SPECIFY that in the 'note to seller' and write down the address where you want your item to go.

*Please be reminded that buyers are responsible for any duties and customs charges that may be incurred.

*Buyers are responsible for knowing and abiding by any import restrictions to their country from Croatia.

Also, I can not control any delays caused by customs.
Additional policies and FAQs

ITEM GOT LOST: Please contact me if you haven't received the package and I'll do my best to try to find out where it got stucked.

YOU ARE INTERESTED IN CUSTOM ORDERS: I'll be more than happy to consider your wishes. Feel free to contact me for details.

YOU WERE SATISFIED WITH YOUR PURCHASED ITEM: Please leave a positive FEEDBACK: Customer satisfaction is very important to me. If for any reason you weren't happy with your order, let me know first and we'll work something out.

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*PLEASE NOTE that each item is created by hand and is produced in small series. In case of ordering larger quantities, items might slightly vary from what is shown in the photos.
Information I Collect

To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

*as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
*when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
*if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
*as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

*Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
*Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
*Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
*Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

*Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
*Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
*Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
*Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Matea Pavla Rajšek Hrestak, owner and creator of Pupa Franca brand, am the data controller of your personal information. If you have any questions or concerns, you may contact me at pupafrancadesign [!at] gmail.com

Alternately, you may mail me at:

Pupa Franca, vl. Matea P. Rajšek Hrestak, Crvenog križa 8, 10000 Zagreb, Croatia