Announcement Your home for hand puppets of distinction! Check out my portrait puppets! A truly unique gift idea. Whether for your own amusement or a professional production Puppets Ahoy can hand build a puppet to suit your needs.
Your home for hand puppets of distinction! Check out my portrait puppets! A truly unique gift idea. Whether for your own amusement or a professional production Puppets Ahoy can hand build a puppet to suit your needs.
I believe that people are basically good, the glass is half full and puppets make the world a better place!
With that in mind let's take a look at how I do business here at Puppets Ahoy.
Accepted payment methods
If you are a Wisconsin resident the required 5.5% tax will be added to your total purchase price. Sorry folks, it's the law.
For a puppet that is already completed and available in my shop payment is expected within 24 hours of purchase. Please let me know if you wish to add insurance to your shipment and I will adjust your bill to reflect the additional expense. I will ship your new puppet within 2 days of receiving payment.
For custom puppets (including portrait puppets) once you have ordered your puppet I will need some sort of description, sketch and/or photo as a starting point. You can email me your ideas and whatever visual aids you feel will help in the design of your puppet. This is also the time to let me know what clothing, if any, you see your character in. As I mention in my listing there may be an extra charge for unique props and/or clothing items. If so I will let you know this before you complete your purchase.
In the case of a portrait puppet I ask that you email me at least 2 or 3 clear, well lit photos of the subject of the portrait. Remember I will need photos that show this person the way you want them to appear in their puppet form. It's best if they're more of a "close up" photo rather than a full body shot. Also if you have any special clothing requests for your puppet I will need to know this. As I mention in my listing there may be an extra charge for unique props and/or clothing items. If so I will let you know this before you complete your purchase.
Once I have received the photos and or descriptions of your custom puppet or portrait puppet I will immediately begin design work and will have the first color sketch to you within 2 days. You will then have the opportunity to request up to 3 revisions. If after 3 revisions we have not arrived at a design you're satisfied with then I will cancel the order and there will be NO CHARGE to you. Once you approve a final design payment is expected within 24 hours. Please let me know if you wish to add insurance to your shipment and I will adjust your bill to reflect the additional expense. Once payment is received I will immediately begin work on your new puppet!
I use the utmost care in packing up our little puppet friends and all their accessories, however Puppets Ahoy is not responsible for items lost or damaged in shipping. Insurance is NOT included in the shipping price but can be added at your request before payment is completed. You will be responsible for the added expense if you choose this option.
Please note that buyers are responsible for any and all duties and customs charges that may be incurred.
Refunds and Exchanges
For puppets I sell that are from my own designs and ready to purchase you may contact me within 3 days of receiving your puppet if you're not satisfied with it. I will only accept new and completely undamaged puppets for return and the buyer is responsible for all shipping expenses, including insurance if you choose to use it. Puppets Ahoy will not be responsible for any packages the buyer ships that are lost or damaged in shipment so I STRONGLY urge you to insure any return packages.
Additional policies and FAQs
PLEASE KEEP IN MIND THESE ARE GUIDELINES ONLY NOT A GUARANTEE. I will do everything in my power to build your puppet and get it to you as quickly as possible but each puppet build is unique and it's impossible for me to foresee which ones will take more or less time.
If you have ANY questions about my products or store policies PLEASE contact me! I want your experience with Puppets Ahoy to be 100% positive and will do whatever I can to keep it that way.
Thanks for stopping by!