PurpleHug

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RETURN POLICY
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If for some reason you are not satisfied with your purchase, EXCHANGES on some items will be accepted for a limited time.

Clothing items must be UNWORN.

If there has been an error made with your order, please contact our shop as soon as possible. We will work with you to correct the problem as quickly as possible and to your satisfaction.

Unfortunately, CUSTOM items that cannot be sold to anyone else cannot be returned, unless there is a problem with the order.

You must notify me within 7 days of receipt that you desire to return the item and explain your reason for wanting a return.

Your refund will be the purchase price less return shipping. Thank you.

Paypal or Credit card (through Etsy Payments) accepted for payment. This results in quicker processing of your order. **Your order will be made and shipped once payment is received.

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SHIPPING POLICY - DOMESTIC USA
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All packages are shipped by first-class mail using the United State Postal Service. You will receive a tracking number by email when your order is shipped. Orders will be shipped to the Etsy shipping address you requested at checkout.

Your purchase may be packaged using recycled packaging materials - re-using these items helps our Earth.

Priority mail is available upon request - please send a convo indicating so and the shipping cost of your item(s) will be adjusted. Priority mail packages will include Delivery confirmation, where possible.

Please note: Insurance is recommended for any shipment, as I cannot be responsible for packages damaged or lost by the postal service. If you do not request it, your purchase will be shipped WITHOUT insurance. If you want insurance, please contact me before making your purchase, so the listing can be adjusted to add insurance. Thank you.

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SHIPPING POLICY - INTERNATIONAL
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International rates listed are for shipping by the cheapest airmail rates possible for the US Postal Service (First Class International). Whenever possible, I try to recycle/reuse packaging supplies.

Orders will be shipped to the Etsy shipping address you requested at checkout.

Your purchase may be packaged using recycled packaging materials - re-using these items helps our Earth.

Insurance is highly recommended for any shipment outside the USA, as I cannot be responsible for packages damaged or lost by the postal service or delayed by customs.

The Buyer is responsible for knowing what items can be legally purchased and imported into their own country. The Buyer is responsible for any additional fees necessary to receive their shipment that may be imposed by customs or their country's postal service.

If you want insurance, please contact me before paying for your purchase, so the listing can be adjusted to add insurance. Thank you.