We pride ourselves in making high quality custom products! When placing your order for one of our custom planners, mugs, cards, or other items, just let us know via the 'note to seller' how you'd like the item customized just for you! We can add names, photos, and even change quotes via one of our add-on packs!

We are happy to gift wrap your custom item, and include a beautiful handwritten note! Just purchase the gift wrap add-on from our add-on packs, and we'll take care of the rest!

We can definitely provide a digital proof for your review and approval before printing and shipping your order.
Digital proofs are available via an add-on pack in our add-on section. Orders without a digital proof add-on will not receive a digital proof.

All messages and proofs will be provided via Etsy convo, not email. Please reply to proofs via convo here on Etsy, if you reply to the automated email we will not receive your approval!

Our standard processing and manufacturing time is 2-4 working days (orders with digital proofs are processed after proof is approved), after which time your custom item is shipped.
Shipping time depends on the shipping option chosen during checkout. We will provide a tracking number for your order after it has shipped.

Standard shipping gets your order to you in about 8-10 days. If you need your item sooner, we have faster shipping and processing options that you will see during checkout. Our fastest option of FedEx Overnight will have your order delivered within 2 business days.

We offer FedEx 2-day and FedEx overnight shipping for domestic orders! Simply choose the expedited shipping of your choice when checking out.
Please note that FedEx 2-day, and FedEx overnight do not deliver on Saturdays.
We also offer Rush processing with most shipping options. This speeds up the processing and manufacturing time of your item to the next business day after processing/approval of proofs (if applicable).

Included with all of our planners and card designs are basic changes to names, dates, and addition of photos.

For changes to colors and quotes of the designs, we offer an add-on that can be purchased along with your planner. This allows for our designers to create your custom quote or change design colors to your specifications.

We cannot create fully custom covers via Etsy for you, we can only modify our existing designs. However, if you have ready to print artwork you would like to provide, please let us know. You can also use our website to design-your-own cover and create something just how you like! Please send us a convo with any questions.

We custom make all of our items at our studio in Issaquah, WA. All of our items are 100% made in the U.S. by our talented print and design team using only quality materials.
From beginning to end, design through manufacturing and shipping, it is all located within our shop! We never outsource your items!

Your satisfaction is our top concern and we want you to be very happy with your purchase. Please understand that because each item is custom made for you, we cannot provide refunds, exchanges or free reprints unless it is due to an error producing your order. In the case of a PurpleTrail error, please accept our apology and contact us with the issue. We will do our best to make things right! If you have a question about a product prior to placing your order, please contact us. We are happy to help!