QueenMeJewelryLLC

!•!•!•! PLEASE READ THIS SECTION FULLY !•!•!•!
**** The customer is responsible for understanding my policies. Once you purchase an item, you attest that you have read and agree to my shop policies.
Why I don't accept returns or exchanges: I am a hand maker of Jewelry. All of my pieces are handmade, made to order, with love and prayers. Therefore they are special. They are not sitting on a shelf or made on a production line. I am not a re-seller. My pieces have to be made or altered first. I hold my creative time as very valuable. Handmade artists are often times undersold, and I do not want that to be me. I do not have a way to sanitize earrings, necklaces, or hairpieces after they've been tried. No one wants jewelry for their special day that has been in the hands of another​ and possibly​ worn. I guarantee to my customers that they are the only person that will have ever have my pieces in their hands. ​Because​ of these issues, I do not take returns. I take much care and time in creating each piece, so it is perfect for your special occasion. So please make sure to ask any and all questions you may have about my items BEFORE you purchase. Please feel free to send me photos of your dress and any accessories you may have so we can work together to find the best fit.

••••PLEASE NOTE: Once an order is marked “In Progress”, it cannot be canceled.

••••Flawed Items••••

I would love the chance to fix any issues with your items. Please contact me within 3 days of delivery if you have any issues with your item. I believe that 3 days in your hands is enough time to know if there is an issue. If I confirm that an item was damaged in transit, or faulty, I will gladly repair the item.

••••Re-makes & Re-sizing••••

Any item received that may not fit or the color is not as expected, we will be glad to fix this. However, there will be a cost associated with doing this. The cost varies on a per order basis. Please contact me so that we can discuss a way to ensure your satisfaction.

Please keep in mind when leaving feedback that this I support my family with this business. Please be kind.

We accept Etsy direct checkout and Paypal.
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Payment Plans
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****I am also willing to work out a payment plan with my customers. However, please be advised that these type of orders are non refundable. Payment plan orders require 50% down to cover material costs and the remaining payments can be made to fit your time budget and schedule. Please note: Your pieces will not be made until final payment has cleared.

****PLEASE NOTICE......
Please understand, once a package leaves my hands, I have no control. Therefore, I am not responsible for lost, stolen, or damaged packages. You'll need to contact your local post office if you face those issues.
If you are concerned about theft, or a package not getting to you, I offer signature confirmation for $3.00. It is the best way to ensure that your package never ends up in the wrong hands. If you want that, send me a note before purchase and I can send you a custom order so you can purchase it.
**** I do not insure packages because once it is deemed delivered, that is the end of the road for insurance. Signature confirmation is the ONLY way to ensure a package will end up in your hands. Any package that is $200.00 or more will automatically have signature confirmation added to it.
**Please make sure that your address is the correct one before you check out. We don't change addresses. We've had problems arise doing in the past. If you ask us to change it, and we make a mistake, and it does not get delivered to you, we are then responsible. I am sure you understand. If you have discovered that you put the wrong address in at the time of purchase, I can refund you, and you can repurchase with the correct address.
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GENERAL ORDERS
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**Many items can be made quickly and shipped out first class mail within 2-3 days, except for Sunday & Holidays. However, each listing is clear on the lead time, so please refer to that. If you need an item faster, sometimes that is possible. Just send me a note first, to make sure it's possible, before purchasing. In that case, I may offer a "RUSH ORDER" listing for $25.00 that allows me to stay after hours to work on an order that has a greater lead time than two days. Please read that listing for details.

<<<<<NOTE>>>> If you have allergies to certain metals please contact me BEFORE purchasing with any questions. Many of my pieces are plated materials. Under the price, each listing declares if the piece is plated or not. I highly suggest that you order sterling or gold-filled pieces. I will not be held responsible for how the pieces that are purchased from my shop, are used, and how skin and jewelry react to them. These are personal issues, that I have no way of knowing about or controlling.

My Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services. This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

The information I Collect.....
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example) if you contact me directly.

Information Sharing and Disclosure.....
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows...
Etsy I share information on Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers....
I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business Transfers.....
If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention.....
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU....
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights....
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access....
You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object....
You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.