QuercusSilver's Shop Policies
Welcome to Quercus Silver in Bath, England. Handmade resin and silver jewellery by me, Su Trindle.
I love my work and I hope it shows in the care and attention I pay to my customers and my business.
I accept Paypal, Credit and Debit cards and Etsy Gift Cards.
Earrings are posted by First Class Royal Mail or Airmail worldwide.
All other items are posted by Royal Mail, International Tracked and Signed for (ITS) where available and "Signed For" registered mail in the UK.
Extra items are posted free of charge.
If the item is in stock, I will ship your purchase within 2 days of order.
Bespoke and made-to-order items may take longer and I will arrange this with you. Please check each listing for guidelines.
International customers are responsible for all fees, taxes, and duties associated with shipping to their respective countries.
NOTE: Usually, International shipping takes between 1 and 4 weeks .
Periodically deliveries may be delayed by the increased security at your local Customs Office. Rest assured, parcels will arrive but please order in plenty of time.
Refunds and Exchanges
Your satisfaction is very important to me, please contact me if you have any concerns at all and I will do my best to help.
If you are unhappy with an item purchased from stock, I will refund your purchase less postage costs if you return it in original condition, unworn and unused postmarked within 21 days of sale.
Exchanges are at my discretion, please contact me as soon as possible.
Regretably, earrings cannot be returned for hygiene reasons in accord with UK laws.
Custom made pieces can only be returned at my discretion.
All jewellery with personal names, words, and dates inscribed or stamped are non refundable except at my discretion or if there is a fault in the goods.
Please, make sure you measure your ring size carefully as many of my designs are not easily re-sizeable.
Additional Policies and FAQs
I am happy to discuss custom orders and making a design to your wishes. If you see something you like on Quercus Silver but would like it larger/smaller or in a different colour, for example, contact me and we can have a chat about your ideas!
For gallery wholesale and consignment please email me at quercussilver [!at] gmail.com with details of your terms and requirements and for line sheets.
My images are taken on my windowsill in natural light and I do a minimal amount of editing.
I use a polyester resin which starts as a liquid to which I add a catalyst. It is then air cured for 24 hours before I file, sand and polish it to a durable finish.
The pigments I add are hand ground and may occasionally appear as spots or small patches of colour in the resin. These are part of the process and add to the interest of your handmade, original piece and should not be viewed as a fault.
Although it may be worn every day, care should be taken to avoid contact with strong chemicals, such as nail polish remover or bleach.
Your jewellery can be cleaned with a mild detergent and a soft brush.
All designs are copyright of Su Trindle and may not be copied without my consent
Bath Artists' Studios
quercussilver [!at] gmail.com
Last Updated December 25, 2014