QuierobyInez's Shop Policies
Thank you for visiting my shop and taking the time to read my policies.
All Quiero!-items are made by hand with love in Rotterdam, The Netherlands.
Please feel free to contact me with any questions you might have. I will try to respond within 24 hours, but usually sooner.
All payments should be received within 7 days. I accept paypal and Dutch buyers can pay by bank transfer.
You don't need to have a paypal account to use paypal to check out. You can use your credit/debit card to make your paypal payment.
All items will be wrapped nicely and shipped in a recycled bubble mailer.
I usually ship within 1-3 business days after payment. If I am not able to ship within 1-3 business days, for example because I am away from home, my profile wil say so and it will say which day I will ship again.
It takes about 1-3 weeks for international packages to arrive.
Orders wil be shipped by regular priority mail. If you would like it sent by registered mail with track & trace service, please contact me before placing an order so I can adjust the shipping price for you. For Dutch customers it will cost EUR 6,- extra, for customers in the European Union it will cost EUR 8,- extra, and for customers in other countries it will cost USD 20,- extra.
DUTIES AND TARIFFS
International customers are responsible for all customs charges and duties accessed by their country. If you have any concerns about paying customs fees, please find out what value can be imported to your country without having to pay fees BEFORE placing your order.
Unfortunately I can't mark your package as a gift, or a lower value, as this is illegal.
Refunds and Exchanges
Purchases can be returned or exchanged within 14 days when they are unworn and in the same state as I shipped them. I do not refund shipping costs. Please contact me before returning your item.
Additional Policies and FAQs
I really want you to be satisfied with your purchase, so please don't hesitate to contact me when you are not happy about your order.
I would be very happy to make a custom order for you. Follow the 'request custom item' link or send me a message.
Some pieces in the collection are available at for wholesale purchase and for shops & webshops who would like to resale my work. Please get in touch for more information, send me a convo, or contact me via Quiero.by.Inez [!at] gmail.com.
My products are not intended and not suitable for children under the age of 13. I will not be able to sell to you if you are under the age of 13 or buying for someone under the age of 13.
I am not responsible for any accidents that might happen while using or wearing my products.
HOW TO TAKE CARE OF YOUR QUIERO!-PIECE
• Wait for minimum 30 minutes after using bodylotion of perfume before wearing your piece. Also watch out with hairspray.
• Don't wear your piece during sleeping, sporting, showering, washing the dishes, etc.
• Disinfect your earring regularly with a disinfectant.
• Keep your jewelry in a dry place (so not in the bathroom!).
Please be aware that:
• Also jewelry will get worn out eventually, gemstones for example can fade because of wearing. Especially the sun will have a lot of influence on your jewelry.
• Perfume can cause stains.
• Metal can face because of watercontact.
• Metal can fade because of the PH scale of your skin.
• Precious stones are really fragile, don't let them fall.
*** Thank you for reading my policies!
CHAMBER OF COMMERCE
K.V.K (Chamber of Commerce) number: 55202519
BTW (VAT) number: NL163565491B01
Last Updated January 19, 2013