Quilted Items and Paintings
Quiltsbysuewaldrep's Shop Policies
Welcome to the my on line studio outlet. All artwork and quilting displayed on my site is original one of a kind work produced by myself in my painting studio or my quilting studio. There are no employees or other reproduction processes involved. While a sewing machine is used in the quilting process the work is very much a hand produced piece of art. I am happy to work with customers who enjoy the style of my art but would like to commission a piece of a specific size or using a specific color scheme to meet their individual needs. The details for how to do this will be communicated to any interested customer who contacts me.
Payments are made thru. PayPal, or Etsy direct pay.
Quilts are shipped via USPS. The buyer is provided with a tracking number and notified as soon as their item has shipped. Quilts will be shipped within 2-3 business days after I have received payment notification. Paintings may require up to 10 business days for processing and handling prior to being shipped. Any customer who lives in the West Michigan region close enough to pick up a painting or quilt in person may arrange to avoid shipping charges by contacting me prior to purchase.
Refunds and Exchanges
If you are not satisfied with your purchase and wish to return your merchandise, you need to notify me within 48 hours of receiving your item(s), and return the item(s) in the same condition as sent (no damage, no laundering, etc.) within 10 days. (Purchaser must pay return postage including insurance and a tracking number) The original purchase price and any shipping charged at the time of purchase will be returned via PayPal as soon as the merchandise arrives back safely.
Additional Policies and FAQs
If you enjoy the work that you see but wish to order a specific item done in a similar style I am happy to work with you. Contact me through the Custom Order button with a detailed description of what you need. It is very easy to email photos of fabrics and design ideas for approval prior to making any sort of commitment.
If the quilt is personalized in any way the purchase is final at the time that the order is placed.
Customers who place a custom quilt order to meet color or size variations without personalization may follow the posted return policy if the quilt does not meet expectaions.
You may contact me directly at: sewaldrep [!at] hotmail.com
Last Updated October 8, 2014