RACHELelise

Printed + Stitched

Weaverville, North Carolina
|
| 5,961 Sales | 5 out of 5 stars 5 out of 5 stars

RACHELelise is a Star Seller!

Smooth shipping

Has a history of shipping on time with tracking.

Speedy replies

Has a history of replying to messages quickly.

Rave reviews

95% or more recent reviews were 5 stars.

Announcement    Welcome to Rachel Elise! We are a husband + wife team making bags and textiles in the mountains of North Carolina.

If you'd like to stay up to date on new products, sales, and more, follow us on Instagram via @rachelelise_bags or on Facebook with fb.com/rachelelisebags

Want to carry our work in your shop? Shoot us an email at rachelelisebags [!at] gmail.com.

Announcement

Last updated on Dec 26, 2021

Welcome to Rachel Elise! We are a husband + wife team making bags and textiles in the mountains of North Carolina.

If you'd like to stay up to date on new products, sales, and more, follow us on Instagram via @rachelelise_bags or on Facebook with fb.com/rachelelisebags

Want to carry our work in your shop? Shoot us an email at rachelelisebags [!at] gmail.com.

Items

 

All Items

Rachel Aughtry

Contact shop owner

Rachel Aughtry

Reviews

Average item review
5 out of 5 stars
(1919)
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About RACHELelise

Sales 5,961
On Etsy since 2008

We love that we get to work with our hands to make tangible things that bring happiness to others.

Rachel Elise was founded in 2008 while owner and maker Rachel Aughtry was earning her BFA in Fiber Art. Combining the skills from her degree with her life-long love of sewing, she started selling a collection of bags at the neighborhood coffee shop. Many stockists later (including a few more coffee shops!), Rachel's husband Bo was able to quit his job and work at Rachel Elise as well. They soon relocated their studio from their native Texas to the Blue Ridge Mountains, where they sew, print, and ship each and every RE bag.

Shop members

  • Rachel Elise Aughtry

    Owner, Designer, Creator

    Hi, I'm Rachel! I started Rachel Elise in 2008 while earning my BFA in Fiber Art and took it full-time in 2011. I now design, print, and sew every bag at our home studio in the mountains of North Carolina.

  • Bo Aughtry

    Materials Prepartion, Shipping Manager, Photographer

    Hi, I'm Bo! I joined the Rachel Elise team in 2016 to manage shipping, prepare materials, and handle all our product photography. Oh and also I'm married to Rachel, which is pretty rad.

Shop policies

Last updated on May 10, 2022
Hello, and welcome to the Rachel Elise Etsy shop! We are a husband + wife team and make everything in our home studio in the mountains of North Carolina.

Accepted payment methods

Paypal Visa Mastercard American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
If there is a issue with the item you ordered, please contact us as soon as possible so we can work toward you being a happy customer! We accept returns on unused items for a full refund sans a 15% restocking fee. This fee allows us to recoup the cost of shipping. We do not offer exchanges, but customers are welcome to process a return and then place a new order.
Payment
Rachel Elise accepts payment via credit card and Paypal. A 7% sales tax will be added to North Carolina orders. Etsy may automatically add sales tax to sales in other states as well. International customers should note that customs charges vary by country and package and are the responsibility of the buyer, not the seller.
Shipping
All items are sewn when ordered. Please allow up to ten calender days for the production of your bag. (A few of our best-selling items are ready to ship and will mail out in 1-2 business days.) Shipping within the US usually takes 3-5 days. Orders shipping to locations outside the US generally take 2-3 weeks to arrive. You will receive an email when your order has shipped to let you know that it's en route!

US orders are shipped with tracking via USPS priority mail or USPS first class shipping. You can find tracking information in the "order has shipped" email you receive from Etsy once the package is on the way.

International orders are shipped via the United States Postal Service. International customs charges vary by country and package and are the responsibility of the buyer, not the seller.

Please contact us ASAP if you have placed an order with an outdated address. Rachel Elise is not responsible for packages mailed to incorrect or outdated addresses. Misaddressed items are generally returned to the sender and can be reshipped for an additional shipping charge.

If a package takes longer than expected to arrive, we ask that we honor a 3 week waiting period (8 weeks for non-U.S. shipping) for the package to be kicked back to us, the seller, or to arrive to you, the buyer. Sometimes packages get held up due to winter weather, international customs, or just because. Once the waiting period has passed, we will discuss options on refunds, exchanges, or re-shipping. Your patience is greatly appreciated!

Lost packages, while extremely rare, do happen on occasion and will be handled on a case by case basis. Items that have tracking info indicating that the item was delivered successfully will not be replaced.
Additional policies and FAQs
We want our customers to be as happy as possible, so let us know if you have any questions or concerns!

We love to wholesale our bags to unique shops, so feel free to send us a message or find our linesheet on Etsy Wholesale.
Privacy
Here's a bunch of legal jargon to comply with the EU's GDPR privacy policy guidelines. In short, I won't share your info and will only use it for Rachel Elise business purposes. Cheers!

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.
I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
I may store and process your information through third-party hosting services in the US. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
For purposes of EU data protection law, I, Nathan Martin, am the data controller of your personal information. If you have any questions or concerns, you may contact me at rachel.aughtry [!at] gmail.com. Alternately, you can contact me by mail at: Rachel Elise Studio / 340 Ivy Hill Road / Weaverville, NC 28787 / USA.