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RAGGEDedgeGear's Shop Announcement

Built to last carbon fiber & kevlar wallets, gear bags & accessories.
We exist because we make a product people respect.
We sew in a 256 square foot solar powered cabin.
We're part of the tiny conscious manufacturing movement.
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RAGGEDedge started sometime in the middle of 1997. Our first slogan was: “Strength of a sail. Touch of an artist.” We were competitive J24 sailors with impressive sewing skills, a solid design sense, and the willingness to carve out a niche for our gear. Our dream then was to work for ourselves making colorful sailcloth gear bags.

Here we are in 2015, and I must say, "What a long, strange trip it's been."

We've come full circle and then some. How we make our gear has become as important to us as what we make. We've chosen to stay tiny and opt for the path of sustainability over growth. We've chosen to use our business as a source of good. We're committed to making our gear with our own hands and we aren't out to sell you something you don't need. We're committed to making a better product and we depend on the reputation of our gear to earn a living.

We don't want you to have to buy a new wallet or bag every year or two. We think that's a ridiculous waste of your money and the earth's resources. So we build ours to last. Based on over 10 years of customer feedback, we guesstimate that your RAGGEDedge wallet will last 4 to 6 times longer then your last one. Your mileage may vary. In our opinion, the longer it lasts, the better.

That's what we mean, when we say built to last.

RAGGEDedgeGear's Shop Policies

Payment

We accept CC payment through Etsy. Your order will ship once payment has cleared.

Shipping

All shipping is priced for Priority delivery. We have done this because of an increase in lost shipments using First Class. For our international customers, we do offer the less expensive First Class shipping option on our website - RAGGEDedgeGear.com. There, we also offer faster Express options if you need something overnight.

SHIPPING INFO:
~ Every item in our shop is IN STOCK and READY TO SHIP, unless it specifically says otherwise
~ Orders placed before 10 am EST ship SAME DAY, Monday - Friday
~ All domestic and international orders ship Priority with delivery confirmation
~ Typical arrival time for domestic items is 2-3 days, Priority international is typically 2 weeks to a month, maybe longer depending on customs
~ Items may get held up in customs because of fees due that are not our responsibility, please check there if your item does not arrive

Refunds and Exchanges

Products* in new condition are returnable for exchange, credit, or refund within 30 days of purchase.

For holiday gifts purchased after Nov 1, returns and exchanges will be accepted untill Jan 15th.

Products purchased from the SALE section are final sale items, returns will not be accepted for these closeout items.

Return shipping is the responsibility of the returnee. Shipping costs will be applied and charged for exchanged items.

Returned products will be refunded or credited for the full purchase amount, less shipping costs.

*Does not apply to SALE items. These items are not returnable unless there is a problem with the workmanship.

To make a return/exchange please send us an Etsy Conversation with your request. If you send something back without notifying us, you will not be eligible for a refund.

Our return addy is:
RAGGEDedge Gear
PO Box 863
Floyd, VA 24091

Additional Policies and FAQs

Warranty:
All RAGGEDedge products are guaranteed to be free from any and all manufacturing defects in material and workmanship when they arrive. These defects are uncommon and almost always evident while the product is still new. Please contact us immediately if you have an issue. If something goes wrong and it's our fault, we'll fix it for free. Repairs due to normal wear and tear or due to other things that are not our fault, will be performed, when possible, at a reasonable charge. Keep in mind that wallets, gear bags, and briefcases are often subject to extreme wear in everyday use: do not expect them to last forever. Only true love lasts forever! You can expect a RAGGEDedge Gear product to give years of hard service.

Last Updated November 18, 2014