RBJohnson's Shop Policies
Welcome - Thank you for visiting RBJohnson Designs.
RBJohnson Designs - simple, elegant, personalised jewellery (jewelry), as gifts to bridesmaids, flowergirls, mothers, best friends, sisters, even to yourself - using high quality materials, such as swarovski crystals, glass pearls, rhodium, 14kt white or yellow gold plated materials - handmade in Australia by Rishka.
**Most items in store are custom-made to order for you. Please allow up to 5 working days from order to shipping as each order is custom made for you. If you need a faster turn-around time, please convo me and I'll do my best to do so. Thank you!**
Payment is accepted through PayPal + Etsy Direct Checkout (which allows you to use your debit or credit card, and Etsy gift vouchers).
Need help completing your order? Please read this - https://www.etsy.com/au/help/article/339?ref=help_search_result
Please be aware that item(s) will be shipped once payment has been received/cleared. Full payment is required up front for any custom orders :)
Payment should be made in a reasonable amount of time no longer than 3 business days. If I do not receive any payment within 3 business days, the order will cancelled.
Items are usually shipped within 1-5 business days, Tuesdays and Fridays/Saturdays, this excludes larger orders of more than 6+ sets, which may take up to 5 days to complete. If you require tracking or express shipping please let me know and I will set up a special listing for your order.
Refunds and Exchanges
Orders will be shipped to your Etsy address - please ensure it is up to date :)
All items are made-to-order. They will be made and shipped within 1-5 days of purchase. I ship on Tuesdays and Fridays/Saturdays, to save you on shipping fees.
TRACKING IS NOT INCLUDED WITH YOUR ORDER unless requested or explicitly stated in the listing. Tracking starts from $9.50 and express shipping of international orders, start from $20.50.
Items are shipped in a bubble mailer envelope. Each item/set is housed in a ziplock bag and placed in an organza gift bag. This flat-packing method saves considerable shipping costs.
International Customers Please Note - I am shipping from Australia. Packages to the rest of the world may take up to 3-20 business days to arrive, though packages to the US usually arrive within 10 business days.
However, I cannot accept responsibility for any customs issues or refusals. If you are concerned about your country's customs laws, please investigate before purchase. If a package comes back to me from customs in the original condition, I will of course refund your money minus shipping cost.
If your package does not turn up within the expected time-frame (3-20 business days), please contact me and I will do my best to rectify the situation! **However, please be aware that I don't consider a parcel 'lost' in the post until it has been a full 30 days from the date of shipping and I will not replace an item sooner than this.**
If you wish to add to or cancel your order please try to do so within the first 24 to 48 hours from placing your order. Orders already shipped may be returned for a 100% refund, on arrangement, otherwise a 25% refund restocking fee will be applied within 45 days, no refunds entertained after this. No refund on shipping.
If I receive a returned package without communication, then there will be no refund, also no refunds are offered to items worn and then returned.
All customized bridal orders are not returnable, unless the order is incorrect or something is broken.
There will also be no refunds offered 60 days after purchase, as Paypal does not allow refunds after 60 days of the transaction.
Additional Policies and FAQs
I really want you to be happy with your purchase! If not or you need to return or exchange any items, you must contact me within 3 business days of receiving your purchase for arrangements.
This excludes customized bridal orders, which is not returnable, unless the order is incorrect or something is broken, no refunds 60 days after purchase.
A customised order is where initials are stamped; changing the size of a pearl; using any pearl color other than white and ivory; adding a flowergirl item to your bridesmaid set; and/or where your listing tile contains 'reserved for'
For bridal orders, please order at least 3-6 weeks prior to wedding, shipping is anything between 3-30 business days, from the date of shipment.
All orders in my store are made to order & my pieces are not already available at the time you make your purchase. It takes 1-5 days to make & then ship your order. If you require a rush order , be prepared to purchase the express with tracking arranged starting from $20.90, provided your order is more than $50. Details will be discussed and agreed upon, including payment and deposit details. Refunds are not available on these rush orders.
For further information on refunds please check : http://www.etsy.com/blog/news/2012/introducing-etsy-seller-protection/
Please remember that all items in this shop are completely handmade and sometimes small imperfections may be present.
Personally I view any small imperfection as part of what makes your purchase a personally hand-made item unique.
Last Updated September 7, 2015