RBQuery

Accepted return will be refunded with 15% restocking fee. Make sure to send an item back in it’s original condition. Take a picture while packing as proof and send to me. Possible refunds only - if the item arrived. Shipping cost for resending are up to the buyer.

In the case I send the wrong item and you provide a picture as proof - I will send a return label and as soon as the item arrived I will refund in full or resend upon convo/request.

Custom orders or personalized items are not returnable or exchangeable!!!

Digital Items are not refundable at any time. I will help as much as I can to help to find a solution if needed. Please understand that I can not fix existing computer problems nor can I explain how to use the new purchase of your equipment.

NOTICE: I ship via USPS with a Tracking #. Once it leaves my hands, the burden of delivery is with the USPS. If the product is not delivered by USPS, you will need to contact USPS (NOT Me) to track down delivery status. If you want delivery confirmation and insurance added, you will be charged for additional USPS fees. Please convo for details. I will NOT refund your money if USPS lost your package.

Please make sure that you add your correct shipping address - after your purchase it will be send to the address you left with your billing/shipping information. Shipping errors that are based on wrong addresses will not be reimbursed. Resending will result in additional shipping fees!

Please contact me via convo.

I accept payments through Etsy PayPal, Credit cards, Apple Pay etc.

Taxes will be collected for certain states via Etsy I collect CA tax.

International buyer - Etsy collects VAT for the shop - this will go to them (Etsy/Country) not to me.

The processing time is different with each listing please read before purchase. Generally it takes the listed processing time to create and ship your order. If you need your order sooner just convo me and we can work something out.

You can always add insurance to your order just let me know prior to ordering that you would like to use this option.

If the shipping address is different from the address provided through Etsy, please contact me right after your purchase. Your purchase will be send to the address provided. If you entered the wrong address or did not change it prior to purchase nor notified me - you will be in charge of resending returned items. If the item was send to a wrong address provided by the buyer and was not returned by USPS - I will not create and resend it a second time for free.

International buyers. Customs, tax and unexpected additional shipping charges are up to the buyer.

I use USPS to send your purchase with tracking.


If you ordered the wrong item please let me know, I would be happy to make any changes for you. Again, if you have any problems, please contact me – your satisfaction is a priority!

NOTICE: I ship via USPS with a Tracking #. Once it leaves my hands, the burden of delivery is with the USPS. If the product is not delivered by USPS, you will need to contact USPS (NOT Me) to track down delivery status. If you want delivery confirmation and insurance added, you will be charged for additional USPS fees. Please convo for details. I will NOT refund your money if USPS lost your package.

Please make sure that you add your correct shipping address - after your purchase it will be send to the address you left with your billing/shipping information. Shipping errors that are based on wrong addresses will not be reimbursed. Resending will result in additional shipping fees!

Please inquire about international orders via Etsy convo in English or German

For custom orders, and general questions please convo me right here on Etsy. I'd be happy to answer your questions. Thank you!

GDPR
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom embroidery or a custom item I will sew), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
Transfers of Personal Information Outside the EU
This is a US business and I do not transfer any personal information.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Rachel Query , am the data controller of your personal information. If you have any questions or concerns, you may contact me at rachelbquery [!at] gmail.com. Personal address will just be send to EU customers upon request.
*If you use this address to contact me for anything other than mentioned above I will use every legal measure possible!