Ceramics and Pottery Gifts by Rachel Dyke UK
REDceramics' Shop Policies
Thanks for visiting my shop. All items are designed by and made by me. Each piece is unique and is either thrown on the wheel or is hand built. My hand built pieces are usually embossed and decorated so the glaze pools in the dips and makes wonderful colourful effects. I also like to layer and mix different glazes - the unpredictability of the finished colour is always a thrill.
I generally like to work in white earthenware as this takes the colours from my glazes well. It is a very versatile clay and ideal for throwing on the wheel as well as hand built pieces. My work is fired up to temperatures between 1040 - 1060 degrees centigrade.
All glazes used on surfaces that come into contact with food are lead free and food safe. It is OK to keep bowls and plates warm in an oven, but they are not designed to be used as casseroles or to heat food on the hob. Because of the sculptural design of many of my pieces I would advise washing by hand in warm/hot soapy water. This will extend the life of the dish.
Your Etsy feedback is always appreciated.
I am a verified Paypal member and also accept payment by credit cards and Etsy Gift cards.
You do not need a PayPal Account to pay for your items through PayPal:
You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.
If you require me to reserve an item I would be happy to do so but if payment is not received within 3 working days I reserve the right to relist the item and cancel the transaction.
If you are experiencing a problem with making a payment, please contact me as soon as possible.
All items are sent via Royal Mail and I aim to dispatch them within 1 business day of receiving your order and payment.
UK customers only - Between the end of October 2014 - end of December 2014 Royal Mail has altered it's prices for the better!! This means many items in my shop only cost £2.50 to go second class within the UK. If you need an item faster - please message me and I'll alter the shipping price for you.
FOR INTERNATIONAL SHIPPING (i.e. outside of the UK) Royal Mail takes between 5-7 days to arrive at the country of destination. After that delivery time depends upon the postal service within that country. Sometimes items may take approx 2 weeks to arrive with the purchaser when shipped abroad. Having said that, at times items get as far as the purchaser in Australia within the week. There seem to be no set rules on how long delivery takes in certain countries. Please keep this in mind.
I will always try and keep shipping costs as low as possible as we all dislike that part of internet shopping!
For special items I can send by Special Delivery or Tracked Mail to ensure items arrive with you very quickly and safely. However, this is often quite a large additional cost and please contact me for the exact price so I can find out for you and let you know.
For very heavy or multiple items I use Parcel Force guaranteed 48 hour delivery. This is a fantastic service and you can buy many items for a shipping price of only £12.75. This is applicable only within the UK. Please message me for more info!
Please contact me if you have any queries over shipping prices. I never mind :)
Refunds and Exchanges
Each piece is carefully wrapped in pretty tissue paper.. It is then boxed, using bubble wrap and recycled boxes. The pieces themselves are quite strong, but in the unlikely event that an item is damaged during shipping, please e-mail with a photo of the damaged item within 10 business days of receiving it. I will be happy to send a replacement item at no cost to you or refund the full purchase price including shipping.
I want you to be happy with your purchase and I try to give you accurate descriptions and pictures of my pottery , but sometimes the colours you see on your computer display don't exactly match the colour of the item itself. If it doesn't meet your expectations please e-mail or contact shop owner within 10 business days of receiving the item. Returns or exchanges are accepted but return postage is the responsibility of the buyer. No refunds will be made until the returning item is received.
Additional Policies and FAQs
Unless otherwise stated, the item you see in the photo will be the exact item that I send to you.
Gift Wrapping - No Extra Charge :0)
If you would like your item gift wrapped for a special occasion such as a wedding gift and sent to a different address to that of the purchaser, I would be very happy to do so.
Please send me a message stating the address where you would like the item sent plus any additional information such as a well wishing message. I will gift wrap at no extra charge. This service has proved to be very popular.
(NB - if the item is purchased within the UK and you would like it shipped overseas, obviously the overseas shipping costs will apply - please contact me).
Any questions at all - please don't hesitate to contact me - I'm always happy to help!
Email address if you would like to contact me via email,
racheldyke [!at] talktalk.net
Please click on the link below if you would like to know more about me,
Thanks for dropping by!
Last Updated October 20, 2014