RMKDesign

If, alas, an item arrives damaged, please convo me (that's the 'contact' button) at once! I will replace or refund at your discretion. I do understand that every now and again, something which looks wonderful in a shop is just..well...not so wonderful in the mirror; if this should prove the case, just notify me and return the item in its original condition within 20 days of receipt, and I will cheerfully refund your money, less shipping costs; I have no vested interest in unhappy clients; I prefer good Karma to bad. Tutorials, obviously, arrive in pristine condition as they are digital downloads, and may not be returned.

I accept all major credit cards through through Paypal. Payment is USD$ unless otherwise indicated. Payment in full for all orders is expected within 7 business days; unless other arrangements have been worked out, the order will be cancelled by me if payment has not been received by that time.

All digital downloads (tutorials) are in English only; If you purchase a tutorial and do not receive a confirmation email from Etsy with the link to your download, please check your spam folder; The confirmation email will go to the email address you used to purchase through payal--if you have several emails, please check them all.

Once downloaded, tutorials are NOT refundable under most circumstances, for obvious reasons--nor are the 'bonus' tutorials (mini-tutorials that accompany the main tutorial as a gift) refundable under any circumstances--if you do not wish to use your freebie, then you may decline to download it, but you will not be issued a refund for a free item--the published price is for the main tutorial only. (Forgive me for belaboring the point but I have actually had issues with a client over this very matter, incredible as it seems).

All items are shipped USPS ground, first class. As of October 2010, everything is shipped insured, due to quirks with the postal system in Texas:(. If you desire confirmation or expedited delivery, please let me know.

International buyers, please contact me with the destination, so that I may quote you accurately on the shipping/customs costs. Most items will be shipped within 24-36 hours of payment clearance. All items will be very carefully packed, using recycled materials wherever possible.

FAQs:
(in my case, this is 'frequently answered questions')

Yes, I do custom orders--love them , in fact, because they are such lively challenges. Challenge me.

No, custom orders can't be returned under most circumstances. I will send you detailed photos of custom pieces for approval before shipping.



Yes, I donate to charities, Talk to me.

Yes, I gift wrap on request--no charge.

Yes, I will ship directly to a giftee, so long as payment is received and their address can be verified.

Yes, I upgrade components on request; for example, 14k gold earwires instead of sterling; convo me and we'll work out the particulars.

If you have a desperate emergency, email me with your phone number and I will contact you as soon as humanly possible.

Yes, I have a site that showcases my work;
www.flickr.com/photos/8989180@N02

Yes, all of my work is guaranteed against defects in workmanship or materials.

No, tutorials are not refundable under most circumstances--you wouldn't try to return an opened box of chocolates, right?!

And heck yes, all my work is copyright-protected!