RaeLeeMaeCreations
Quartz Hill, California |
RaeLeeMaeCreations is taking a short break
Reviews
-
kawaniabrim1 on Aug 21, 2019
5 out of 5 starsThey were perfect for my diaper cake centerpieces. They came ahead of time and the owner was very sweet.
-
kawaniabrim1 on Aug 21, 2019
5 out of 5 starsThey were super cute and exactly what I wanted they looked perfect on my diaper cake centerpieces. They did ship ahead of time. My experience with this shop was great..
-
Reem Elghazawy on Aug 12, 2019
5 out of 5 starsAmazing amazing amazing. Everything is so beautifully made and so well packaged. Shipped abroad. Ur arrived in pristine condition. I can’t wait to lay these plates out on my daughters birthday. They will look fabulous and be a talking point.
Excellent communication and service too. Thank you! -
Lynn W on Aug 6, 2019
5 out of 5 starsCommunication was a little slow because work was being done on their building, but besides that, centerpieces arrived on time and were more beautiful than i could have asked for! they turned out beautifully!
-
nxtonthelist on Aug 5, 2019
5 out of 5 starsThese look great! They will be perfect to add to the centerpieces for my sons 1st birthday. Arrived exactly on time.
About
Once upon a time...
in a town called Quartz Hill, CA, RaeLeeMae was created.
Years ago my cousin was pregnant and I wanted to get her something special. My girlfriend Desi said "why don't you make a diaper cake". I had no clue what she was talking about. So she told me what to buy and showed me how to make my first diaper cake. Then my little sister got pregnant and I decided to make her one. People saw my two cakes and asked me to make diaper cakes and other items for them. For a couple years I only made them for friends and their friends and family members. People kept asking if I had business cards or a website and at the time I did not. I decided to dedicate all my time to expanding RaeLeeMae online. It has been a great success and something that I really Love doing.
It grew faster and bigger than I could have ever imagined. So we decided to reorganize, and turn it in to a real business. We shut down from the middle of 2014 to the beginning of 2016 to have another baby, reorganize, relocate and restock. We had others stealing our photos and claiming our pictures and creations as theirs. (even with our kids pictures in the background :( We spend a lot of time coming up with new designs and creations. and take great pride in the uniqueness and quality of our creations. So we decided to change our name and watermark everything. lol
We are proud to announce our New name RaeLeeMae and we cannot wait to add so many new items and creations. We also opened another shop www.RaeLeeMaeShop.etsy.com which we sell our amazing custom Jewelry line and many other creations. like baby, toddler and kids belts, blankets and so much more. Take a look at our beautiful footprint necklaces and keychains. They are made with your child's actual prints. It means so much to us to share our creations and love of what we do with everyone.
Thank you to all of my return customers, old customers and new customers for your business. I hope to have a long lasting relationship with each of you!
Shop members
-
Matye
Owner, Designer, Creator
We are family owned & operated. Family & Friends help in making your amazing creations. We took a short break to have another child & to relocate the business & reorganize our work space. We changed from SugarPlum Creations to RaeLeeMae.
-
Brendan & Gavin
Photographer, Assistant, Customer Service
We are the reason RaeLeeMae was created. We love to help make your creations, when we are allowed. But, when we are not allowed to help we love to still try, and we drive everyone crazy in the process. We are crazy, fun, ambitious boys!
Shop policies
Accepted payment methods
Returns and exchanges
I gladly accept cancellations
I don't accept returns or exchanges
Returns and exchange details
Payment
Shipping
***FREEE SHIPPING ON ORDERS OVER $35-you will receive the standard parcel shipping or first class shipping, neither options are insured and if your package becomes damaged or lost during shipping it will not be covered. And we will not be responsible or liable for your items. By choosing the free shipping option you are agreeing to these terms and understand that your items are not insured during shipping. Also Shipping takes much longer and can take anywhere from 2 to 14 days and are not guaranteed. (please message me if you have any questions)
*** IF YOU DO NOT TELL US YOUR DATE NEEDED BY THEN YOUR ITEMS WILL SHIP 4 to 6 WEEKS AFTER YOU PLACE YOUR ORDER, UNLESS WE HAVE A PRIOR STATED AGREEMENT. ALL ITEMS ARE HANDMADE BY ME. ALL ITEMS ARE MADE AT TIME OF PURCHASE, NO ITEMS ARE PREMADE SITTING AROUND GATHERING DUST.
***IF YOU NEED YOUR ITEMS SOONER PLEASE MESSAGE ME BEFORE PLACING YOUR ORDER TO ENSURE THAT I AM ABLE TO MEET YOUR DEADLINES. EXPEDITED SHIPPING FEES MAY APPLY!
***WE ARE NOT RESPONSIBLE FOR ANY DELAYS BECAUSE OF THE SHIPPING COMPANY, ONCE PACKAGE HAS SHIPPED IT IS OUT OF OUR CONTROL! NO REFUNDS!
***IF YOUR ORDER HAS BEEN LOST OR STATES DELIVERED BUT YOU HAVE NOT RECEIVED IT YOU MUST CONTACT THE SHIPPING CARRIER. WE HAVE NO CONTROL OVER YOUR ORDER ONCE IT LEAVES OUR FACILITY. EACH PACKAGE SHIPPED PRIORITY MAIL IS INSURED FOR UP TO $50. IF YOU PLACE AN ORDER AND IT IS MORE THAN $50 YOU MUST PURCHASE ADDITIONAL SHIPPING INSURANCE IF YOU WANT YOUR ITEMS INSURED. WE DO NOT DO ADDITIONAL INSURANCE UNLESS YOU REQUEST AND PAY FOR IT. IF YOU RECEIVE FREE SHIPPING FOR SPENDING $35 OR MORE YOUR ORDER IS NOT INSURED AND WILL NOT BE COVERED IF YOUR ITEMS ARE LOST OR DAMAGED. IF YOU WOULD LIKE YOUR ORDER INSURED YOU MUST UPGRADE SHIPPING.
***ALL RIBBON AND ITEMS SHIPPED FIRST CLASS ARE NOT INSURED. IF YOU PURCHASE RIBBON AND DO NOT UPGRADE TO PRIORITY SHIPPING YOUR ITEM IS NOT INSURED THROUGH SHIPPING AND IF YOUR RIBBON IS LOST OR DELIVERED AND YOU DO NOT RECEIVE IT THEN IT IS OUT OF OUR CONTROL. WE WILL NOT REPLACE ORDERS, OR ISSUE ANY REFUNDS. NO EXCEPTIONS!
Additional policies and FAQs
WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANY ONE. WE ARE A VERY SMALL FAMILY BUSINESS, WE ARE NOT A HUGE COMPANY WITH MULTIPLE EMPLOYEES. MOST OF THE TIME IT IS ONE PERSON THAT IS MAKING ALL OF THE ORDERS AND RESPONDING TO EVERY MESSAGE AND EMAIL. IT MAY TAKE TIME TO RESPOND TO YOUR MESSAGE, IF I AM BUSY MAKING ORDERS AND MEETING DEADLINES.
PLEASE DO NOT GET ANGRY OR FRUSTRATED, PLEASE BE PATIENT. SOMETIMES I DO NOT RECEIVE MESSAGES IF YOU DO NOT HEAR FROM ME WITHIN A DAY OR TWO PLEASE MESSAGE ME AGAIN. WE TRY TO RESPOND TO ALL MESSAGES WITH 24 TO 48 HOURS ON BUSINESS DAYS ONLY. THIS DOES NOT INCLUDE WEEKENDS OR HOLIDAYS.
***FREEE SHIPPING ON ORDERS OVER $35-you will receive the standard parcel shipping or first class shipping, neither options are insured and if your package becomes damaged or lost during shipping it will not be covered. And we will not be responsible or liable for your items. By choosing the free shipping option you are agreeing to these terms and understand that your items are not insured during shipping. Also Shipping takes much longer and can take anywhere from 2 to 14 days and are not guaranteed. (please message me if you have any questions)
WE SPEND ALL OF OUR WEEKENDS IN OUR SHOP WORKING ON YOUR ORDERS. IF WE GET A CHANCE TO JUMP ON THE COMPUTER WE WILL TRY TO RESPOND TO A FEW QUESTIONS.
WE APPRECIATE YOU SUPPORTING SMALL BUSINESSES AND THAT IS HOW I AM ABLE TO MAKE YOUR ITEMS EXACTLY HOW YOU WANT THEM.
IF YOU ARE DISATISFIED WITH SOMETHING PLEASE MESSAGE ME SO THAT WE CAN DISCUSS THE MATTER AND TRY TO RESOLVE ANY ISSUES YOU MAY HAVE PRIOR TO LEAVING ANY NEGATIVE REVIEWS. I WORK VERY HARD AT KEEPING 5 STARS. YOUR SATISFACTION IS VERY IMPORTANT TO ME AND I WILL DO EVERYTHING I CAN TO RESOLVE ANY ISSUES YOU MAY HAVE.
SINCE I WORK VERY HARD TO MAKE SURE THAT EVERY DETAIL OF YOUR ORDER IS EXACTLY HOW YOU WANT IT AND PERFECT I WILL NOT TOLERATE ANY RUDE COMMENTS OR ATTITUDES. I AM DOING THIS BECAUSE I LOVE WHAT I DO. I SPEND MANY HOURS ON EACH AND EVERY ORDER. I DO NOT MAKE MUCH DOING THIS. I LOVE MAKING PEOPLE HAPPY AND I LOVE HELPING MAKE THEIR DAYS EVEN MORE SPECIAL WITH THE LITTLE DETAILS. I WILL NOT RESPOND TO MEAN COMMENTS AND I HAVE THE RIGHT TO CANCEL YOUR ORDER IF I FEEL YOU HAVE OR WILL BECOME A PROBLEM. IT IS NOT WORTH IT TO ME TO DEAL WITH NASTY OR MEAN PEOPLE. I AM A VERY GIVING PERSON AND LOVE TO HELP. I WORK SO HARD TO GIVE YOU THE BEST CUSTOMER SERVICE YOU CAN FIND. WITH THAT BEING SAID, I AM HUMAN AND I AM ONLY ONE PERSON. IF AN EMERGENCY HAPPENS WITH MY FAMILY, MY FAMILY WILL COME FIRST. PLEASE REMEMBER THAT AND PUT YOURSELF IN OUR SHOES WHEN MESSAGING US. WE DO HAVE 2 VERY YOUNG CHILDREN AND I DO THIS FULL TIME AS WELL AS CARE FOR OUR FAMILY.
More information
Frequently asked questions
When will ribbon orders ship
Ribbon orders generally ship within 1-3 days from cleared payment.
When will my order ship?
We ask in all of our listings that you put the date you need your order by in notes to seller when you checkout. If no date is given then your order will ship in 4-6 weeks. Please put a date prior to the date of your event as your order will arrive on the day that you enter.
How much time in advance should I order?
We ask for at least two to three weeks to make your order and at least one week for your order in transit to ship. Anything less than that will be subject to Rush order fees. If you need a rush order please contact us prior to placing your order to see if we are able to accommodate your needs.
What is the difference between expedited shipping fees and Rush order fees?
Expedited shipping fees will cover the cost to upgrade your shipping to a faster shipping method. The fees will vary depending on what shipping method you need & the size of your order. The cost is determined by how fast it needs to arrive, the size of the box and the weight of the box.
Rush order fees are not for expedited shipping. They are to rush your order to the front of our orders & to cover the extra time we will have to put in to move order up. We cannot always guarantee that we will be able to rush your order so please contact us prior to purchasing if you need a rush order. We receive hundreds of orders a month & we are a small business so it is best to order in as far advance as you can to guarantee your timeframe.
When will my message be answered!
We answer all messages in the order received. We try to respond to all messages within 24 to 48 hours on business days only! We generally are unable to respond to messages over the weekends and on holidays. Every time that you write a new message on your prior messages it pushes your message back. As stated above, we answer all messages in the order received. If you do not hear from us within 2 days please message again. Sometimes we do not receive messages. We receive so many messages a week that we may not be notified of yours. Also, I respond to all messages no matter how small the question may be, so if you do not get a response then more than likely I did not receive your message.
Will you respond to my message on a holiday?
Most likely I will not respond to your message on a holiday. We are a very small family run business & we have two little ones. I love to make a big deal about holidays with them. Also, I spend every waking moment in our shop, and my husband is a fire fighter and is gone almost all summer so when he is home,especially on holidays, we try to do something with the kids. I get in trouble if I get on my phone if we are having family time....
Also, if you message late on a Thursday night, and you do not hear from me on Friday and Monday is a holiday, you may not get a response to your message until Tuesday. I am very sorry about this but, until we get more help it is only me and I am doing the best I can. I promise I will respond ASAP.
Why does it take so long to ship an order?
It doesn’t we ship by the date that you tell us. The two to three weeks is not a long time for custom handmade items to be made. I am only one person and I receive hundreds of orders a week. So I have hundreds of orders that I’m making that were placed prior to yours and each order takes time to make. Even cutouts take time as I have to create the sizes you need, print them out, then set up the machine to each specific design to cut the images out, or individually hand cut them, then package them then wrap them then ship them. Each step takes time and a lot of work no matter the size of the order. Please understand. Thank you