Ragdolly

We do not currently accept exchanges or refunds for hair items, so please order carefully.

For Florida residents 7.5% sales tax will be added.

We ONLY ship to CONFIRMED Paypal payment addresses. If you cannot confirm your payment address, then please send Postal Money Order instead.

Clearly note: We are not responsible for merchandise once it is shipped. After an item has shipped the customer is given a delivery confirmation number (USA) or customs order number (International). If you believe your package is lost or stolen, you must take that up with your postal mail carrier- usps.com. We do not send refunds to customers because of an unstable addresses.

Packages are shipped within 3 business days, unless otherwise noted in the item description. Shipping methods and pricing are noted per item as well. All domestic packages are tracked using USPS delivery confirmation. If you would like any additional services, including rush shipping, please convo us.

INTERNATIONAL CUSTOMERS:
We request specifically that international customers contact us as soon as their package is received, so we have proof that it was received in some form of communication. We also photograph international packages when they are shipped because we have been having charge backs from international customers. We are not responsible for any additional shipping fees or customs fees that are incurred, fees are the receiving party (customer's) responsibility. We love our international customers!

Hair will shift during shipment, so please expect some re-styling of the pieces once they are received. We do our best to prevent friction with our packaging, but we often cannot stop it from happening.