RavenJuice

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DIGITAL ITEMS
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Such as: business card & resume templates (downloadable items in general)

Refunds are not allowed due to the nature of these items. If you have any problem with the purchase, please contact me - I will be more than happy to help you any way that I can.

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HAND MADE PHYSICAL ITEMS
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Such as: jewelry, hand folded paper designs

1. Item not as described/unsatisfied with item
I take great pride in all of my designs to achieve the best that I can make and make all of my valued customers happy with the products they get. If however for any reason you are unsatisfied or didn't receive your item in a perfect condition, I will refund your money.
- if the item is damaged I will refund you fully, please send me a picture of the item within 48 hours of arrival (proof of damage is required for refund or replacement)
- if you are simply not satisfied with the item, contact me within within 1 week of receiving it and I will refund you after you safely return the item (the buyer pays return shipping costs)

2. Item got lost by the PO
I will send all of my items with tracking numbers (regardless of the country, the PO should be able to see where the package is) so if we see that your item is lost, please contact your local post office. After we made a claim, I will fully refund your money or resend your item.

3. Item was undeliverable
In this case please contact your local post office - I am not able to give a refund based on this claim.

4. You decide not to purchase the item
If the item is not yet shipped, you can ask for a full refund within 24 hours of your purchase.

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OTHER ITEMS
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Such as: customized printed business / gift cards (50-1000 pieces), personalized items

Refunds are only allowed until you contact me with the information you would like me to put on your cards. After that, the work process begins and I can not (fully) refund you, so please remember this before placing your order.
A partial refund could be allowed depending on the stage of the work process - please contact me regarding this.
However, after sending the cards to the printer, I will only be able to refund your shipping charges.

Please be sure to send the right information (without any spelling errors) since I will use stricktly what you send. I can't give refunds on personalized items unless it is my error.

I accept PayPal payments. If you would like to use another method, please convo me!

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Deadlines
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Deadlines for payment: I ask you to make your payment within 5 business days. Orders pending payment might be cancelled after that time.

Your items will be shipped within 3 business days (if not stated otherwise - personalized items can take more time to complete).

**UPDATE: I'm in the US for this semester, so please expect your shipments accordingly. I will be shipping all items via USPS, from Utah.**

All of my shipped items are sent using Hungarian Priority Mail (if not asked to be done otherwise) - after shipment I will send you the photo of the advice note which has the tracking number (CAUTION: not all countries provide tracking service for Hungarian numbers)***.
Please note that I am not able to ship my items during international (e.g. Christmas...) and Hungarian national holidays (May 1st, March 15th, August 20th, October 23rd).

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SHIPPING TIMES
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**UPDATE: I'm in the US for this semester, so please expect your shipments accordingly. I will be shipping all items via USPS, from Utah.**

can greatly vary, but it usually takes
3-5 business days for packages sent to: Germany, Norway, the UK & Ireland, France
10-15 business days for packages sent to: Japan, the US, Australia

Please note that shipping might take even more time - especially during the holidays. Since Hungarian PO doesn't provide time-based guarantees for Priority Mail, if you would like your item to surely arrive on time, please purchase the item listed as

'Rush my order'

this way I can make sure your items get to you within 2-4 business days. For further details, please check the listing:

My items are shipped from Debrecen, Hungary (Europe). Please keep this in mind before ordering.
Please note that the customer is responsible for providing the correct address.

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***UPDATE for USA customers:
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**UPDATE: I'm in the US for this semester, so please expect your shipments accordingly. I will be shipping all items via USPS, from Utah.**

USPS recently turned off the public updating feature for tracking numbers from some countries - Hungary included (not sure why and I'm quite unhappy with this), so we can't see any updates after the package leaves for the USA. But the good news is that they are checked in, USPS simply doesn't make it public (this is at least what I have been informed of lately). At this time none of my packages got lost ever so this is a good news, but I still ask my US based customers to please be patient.

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FAQ
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***What can we do if your package still hasn't arrived and it's been over 20 business days?***
So I went on asking about this situation at my local Hungarian PO and they informed me that:
- in order to get any information about the package, it's you who needs to go into a USPS office/contact them via phone and ask about it with the shipping number I provided.
Hopefully they can help; for two of my previous customers this helped and they got their items within 1-2 days. They told me that first USPS tried to send them to the website (where no tracking information is displayed), then they were told that tracking isn't available for packages without priority shipping (I send all my items with priority shipping, so this also doesn't apply), but after these were settled, they actually could take a look at the tracking.
One package was already at the local office, they simply didn't send a notification.
Please try this and let's hope it shows up. If not, please let me know and send me a convo with their answer so that...
- I can and will start what is called an international inquiry where they can look into the matter in detail - I'm not sure how much time this will take though (last time it took about 20 business days).

***My item didn't arrive AT ALL. What now?***
I will send all of my items with tracking numbers (regardless of the country, the PO should be able to see where the package is) so if we see that your item is lost, please contact your local post office. After we made a claim (you need to start it, but I will help with it if needed), I will fully refund your money or resend your item.

***My item was undeliverable and it got returned, how can I still get it?***
Unfortunately I am not able to give a refund based on this claim, but after your item arrives back to me, I can re-ship it to you for only the shipping fee (please note: this might cost more than the first time).

***Item not as described - it has been damagedwhile shipped.***
If the item is damaged I will refund you fully, please send me a picture of the item and the package within 48 hours of arrival (proof of damage is required for refund or replacement)

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Regarding Commercial Use
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You can use my patterns for COMMERCIAL purposes - as long as you don't redistribute them without my consent. For all other templates and items there's a strick 'use for your own purposes' policy in place - if you would like to use them commercially (e.g. the printed version of my stickers or business cards), contact me first and wait to get my written consent.

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Wholesale
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My shop is open for wholesale requests. If you would like one of my items in a greater number, please contact me regarding the details of shipping, time and prices.

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Custom Orders
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As a graphic designer I am always open to custom orders - please contact me regarding the details.

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International Orders
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Certain duty fees or customs fees might be required upon delivery of your order. Please understand that I have no control over any duties, taxes, brokerage fees, or other such customs fees, and cannot be held liable for any such fees, no matter what the situation may be. Please be very aware of all such fees & responsibilities regarding these matters, as once the package/order is shipped, I no longer have control over your order.