RavensRefuge

We want you to be happy with your jewelry and we will do our best to meet your expectations. If you are not happy with your item, please let us know how we can remedy the situation.

For listed items, exchanges or full refunds may be made if the item is returned in original, unworn condition within 7 days of delivery. Exchanges & full refunds will be given even if dimensions have been customized & are different from the dimensions in the listed items. Shipping costs will not be refunded.

Special orders may be returned within 7 days of delivery for store credit only. (“Special orders” do not include wedding bands ordered in dimensions other than those listed. Such wedding bands are returnable for full refunds, as specified above.) “Special orders” include items that are designed specifically for the customer in a personalized manner. Examples of special orders include contoured wedding bands (made to accommodate an engagement ring setting); jewelry with birthstones or specific colored stones; items made with materials that we generally do not use (for example, 90/10 platinum/iridium or 10k gold); and custom engagement rings not pictured on this site. Engraved rings are considered special orders and returnable for store credit only. A labor charge for the special ordered ring will be deducted from the store credit. This charge for returned special orders will be 10% of the price for items over $1000 in price; or $100 for items less than $1000 in price.

Rush orders that we are able to accommodate will be returnable for store credit only. A labor charge for the rush ordered ring will be deducted from the store credit, as will the rush fee.

If we consider the sale to be final, we will notify you prior to setting up your deposit listing. Shipping costs will not be refunded.

If two rings are ordered with the clear intent of returning one and keeping the other, there will be a labor fee of $100 for the ring returned. Our return policy is meant to alleviate the concerns that arise when ordering jewelry sight unseen over the Internet. (Dan makes all of our rings specifically for the person ordering. We lose labor time when rings are ordered, for example, simply for the purpose of trying on with engagement rings.)

All jewelry must be paid for within one year of the initial deposit. In the event that an item is ordered and payment is completed six months or later from the time of the initial deposit, any requested refund will incur either a 10% restocking fee for items over $1000 in price or a $100 restocking fee for items less than $1000 in price. Shipping costs will not be refunded.

QUALITY OF WORKMANSHIP IS GUARANTEED. Though we hope it will not be necessary, if your piece needs to be repaired due to faulty workmanship, we certainly will repair it free of charge. In the event that your piece requires repair due to normal wear, we will repair it at minimal cost in addition to shipping costs.

We guarantee against loss of diamonds and gemstones due to normal wear and tear for one year post receipt. We highly recommend that all stones be checked at least once each year to ensure that they are not loose.

Any and all warranties related to workmanship and resizing will be void if another jeweler has worked on our jewelry. (Setting checks are fine as long as the jeweler has not worked on the ring.)

At this time, we accept credit cards via Paypal and money orders. If you choose to pay with a money order, please make payment to "Ravens' Refuge." Please note that you DO NOT need a Paypal account in order to pay by credit card through Paypal as a guest. Just click on the Paypal link and follow the directions -- it's safe and easy!

For special orders, we typically require a 50% deposit up front, with the balance due upon completion (prior to shipping). We are happy to take installments for any of our items, as well, with whatever increments work for you. A deposit will get your order into our queue.

If you would like to change your order after Dan has started working on it (or after you've received it), there will be a labor charge dependent on time spent.

If you would like to pay with a personal check, please contact us prior to purchasing. In the event that we agree to payment with a personal check, the check will be held for two weeks prior to shipment of the item.

Listed items that are not made to order will ship within 1 to 2 business days after receipt of payment. Custom bands/wedding bands generally will ship within three to six weeks. More complicated custom order items will take between four and eight weeks for production. If we cannot complete your item within the guidelines above, we will do our best to let you know at the time of purchase.

All domestic orders will ship via USPS Priority Mail. This generally takes two to three days for delivery, but there is no guarantee on a delivery date. If you are concerned about timing, please ask us for a quote on expedited delivery. Shipping costs vary from $6 to $50 for domestic shipping via Priority Mail, depending on price of the item purchased. This includes shipping, insurance and tracking.

International orders will ship for between $40 and $120, depending on cost of the item purchased. International orders generally are shipped via USPS Express or UPS International.

**International customers, please note that it is not permissible to mail jewelry via US mail to all countries. For some countries, we may need to resort to a FedEx or UPS shipping service & these services generally cost between $75 & $150. Insurance and tracking is included.

**International customers, please remember that you will be responsible for customs charges! This shop is not registered to collect VAT/GST in any country; therefore, VAT/GST is NOT included in our pricing. Customers are responsible for any VAT/GST and/or Customs charges levied by their country on overseas purchases.

Items will be gift-boxed and sent in a priority box or padded mailer.

Rings or bands will be resized free of charge for three months post-purchase -- however, shipping costs/insurance will be the customer's responsibility. We will be happy to help with any subsequent resizings for a small fee.

We purchase our metals from a local refinery that deals entirely in recycled metals. We purchase our gems only from suppliers who pledge to sell conflict-free stones. We alloy all of our metal in our shop and we hand-mill all of our own stock.

Please visit www.ravensrefuge.com to find more information and a photo compilation of our hammering styles, as well as to view a gallery of Dan's past work. You are also welcome to contact us directly at ravensrefuge [!at] gmail.com.

We do not work with our customers' materials.

Dan uses only precious metals in his work. Due to fluctuations in the metal markets, our prices are subject to change without notice.

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. Information I Collect

To fulfill your order, we need certain information (which you authorized Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order, for example), if you contact me directly.

2. Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:

-- as needed to provide our services, such as when we use your information to fulfill your order, to provide customer support, or if necessary, to settle disputes;
-- when you have provided your affirmative consent, which you may revoke at any time;
-- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

3. Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. We share information with Etsy as necessary to provide you with our services and to comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Compliance with laws. we may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

4. Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years.

5. Transfers of Personal Information Outside the EU

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

6. Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Object. You can object to our processing of some of your information based on our legitimate interests. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, we are the data controller of your personal information. If you have any questions or concerns, you may contact us at ravensrefuge (at) gmail.com. Alternately, you may mail us at:

Dan Palmer, 2442 SE 11th Ave., Portland, OR 97214