RavensThread's Shop Policies
Welcome to The Raven's Thread. Thank you for visiting.
Raven's Thread accepts Paypal, Credit Cards, and personal checks. Personal checks must clear before order is shipped. If you have any questions please contact me.
****PAYPAL IS ALWAYS THE MOST SECURE FORM OF PAYMENT*****
USPS Items will be shipped within 3-5 days of cleared payment. Custom orders will be shipped within 5-10 business days.
SHIPPING AND HANDLING PRICE INCLUDES USPS POSTAGE RATE PLUS TRACKING, WATERPROOF BUBBLE ENVELOPE TO PROTECT YOUR ITEM, AND GIFT WRAPPING. I DO NOT INFLATE SHIPPING COSTS.
****FOR INTERNATIONAL SHIPPING-ONCE PACKAGE IS OUT OF UNITED STATES I AM UNABLE TO TRACK.***** International Customers:
Any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your country's tax regulations. I have no way of calculating how much these fees would be, should they occur, Raven's Thread is not responsible for those charges. For any additional information refer to your local customs agency. Returns will not be accepted due to customs fees.
Refunds and Exchanges
Raven's Thread will exchange or refund any item that is defective. For custom or personalized orders, the items are non-refundable except in the event that the item is defective or damaged. It is possible for exceptions to be made to this policy under certain circumstances, so please contact me if you are displeased in any way and BEFORE leaving negative feedback. Your satisfaction is my number one concern and I will work with you in any way possible to make sure your experience is a positive one.
Additional Policies and FAQs
Please feel free to contact me for custom orders. If you see a specific design and would like it on something else or different thread color, please let me know. I would be more than happy to make it for you.
Last Updated August 25, 2015